Customer Complaints/project Officer

2 weeks ago


Parramatta, Australia APG Workforce Full time

$58.92 per hour + Super
- Government Role
- Location - Parramatta + WFH

APG Workforce are currently looking for multiple Project Officers for a 6-month contract Government Sector based in Parramatta.

**Start Date**:ASAP

**End Date**:6 Months possible extension

**Pay**:$58.92 per hour + Super

**Location**:Parramatta + Work From Home

**The Role**
- Working within the Land and Housing Department this role with support maintenance and repairs team
- Responding to complaints and feedback received through the tenant maintenance and repairs line
- Respond to escalated matters regarding tenant maintenance issues
- Liaising with contractors and maintenance team - Written and Verbal
- Liaising with tenants - Written and Verbal
- Communicating with local MP’s
- Written and Verbal

**Essential Criteria**
- Strong communication skills both written and verbal
- Able to work in a high-volume environment
- Able to work with multiple systems
- Previous experience working with complaints would be preferred
- Experience liaising with members of parliament
- Experience writing reports


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