Principal Project Officer

2 weeks ago

Parramatta, Australia NSW Government -People Group Full time

**Ongoing Full-Time opportunity**:

- **Location: Parramatta with flexible (hybrid) working arrangements**:

- **Competitive Salary range from $134,411- $155,445 plus superannuation and annual leave loading**

**About the Department of Education**

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

The Professional and Ethical Standards Directorate is the professional standards unit of the department. Its role is to investigate allegations of misconduct made against employees and provide guidance and support to workplace managers in managing employee underperformance. It also leads a range of projects focused on improving the way complaints are managed.

Located within the Department’s Professional and Ethical Standards Directorate, the Staff Complaints Team works to improve complaint handling practice across the Education cluster. The team is responsible for leading empirically based and data driven business process reforms across the education cluster in relation to the management of staff complaints and grievances about workplace issues.

**About the role**

As a Principal Project Officer, you will be working with the Staff Complaints Team to oversee the development and effective delivery of a range of strategic projects and activities to improve the management of staff complaints within the Department of Education. This role requires a high-level of attention to detail to manage and resolve issues relating to project delivery, as well as an ability to effectively manage stakeholder relationships. As a leader and being part of an essential team within the Department of Education, your role will further include:

- Developing and coordinating professional learning activities to assist managers to handle staff complaints effectively.
- Providing expert advice and information to stakeholders on emerging issues and the management of complaints, with mitigation recommendations.
- Researching and analysing trends to make informed decisions for effective complaint management projects.
- Proactively collaborating with staff across the Department to collect data and create resources to assist managers to handle workplace grievances.
- Commitment to achieve team objectives and continuously identify opportunities for improvements.

For further information please view the **role description**

**Essential requirements of the role**
- Hold a valid clearance to work with children (Working with Children Check)
- Demonstrated understanding of and commitment to the value of public education

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**About you**
- Ability to manage delicate negotiations with a range of stakeholders.
- Proven ability to engage team members to deliver outcomes that meet or exceed customer expectations.
- A talent at building and maintaining networks at all levels.
- Expertise in multitasking to meet deadlines, identify risks and create efficient mitigation strategies.

**Benefits**
- Opportunity to make a difference at Department of Education
- Flexible work-life balance
- Competitive salary
- 35 hour week

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:

- **Targeted Question 1**

Describe your personal leadership style and experience with leading a team (Maximum 400 words).
- **Targeted Question 2**

What is your approach to working with difficult stakeholders? (Maximum 400 words)

This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

**Closing date**: Sunday 16 July 2023 at 11:59pm.
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._

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