Head of Customer Experience and Engagement
4 weeks ago
Once in a career opportunity to join this leading B2C Services Brand | CBD based
- Lead & Develop a world class Customer Experience & Engagement Strategy
- $185,000 B + S + Bonus | High performing & Caring Culture | Lead a team of 4/5
- **Once in a career opportunity to join this leading B2C Services Brand | CBD based | Manage the end-to-end digital experience across their products**:
- **Lead & Develop a world class Customer Experience & Engagement Strategy**:
- **$185,000 B + S + Bonus | High performing & Caring Culture | Lead a team of 4/5**
**About the role**
Reporting to the General Manager of Customer Experience, this is a newly created role where you will look after all customer experience and engagement activities. You will have a small team of 4 reporting into you and your leadership is style is one of support and inclusion whilst setting high standards and being customer obsessed You will be responsible for managing the end-to-end digital experience across our products.
You will also do the following:
- Play a key role in driving the strategy, shaping the team and scaling both our ambition & delivery of engaging customer experiences that create value for both business and customer
- Drive customer engagement and lead generation through delivering seamless customer experience design and content strategies that excel
- Lead the company’s voice of customer programs to ensure we are continuously listening to and responding to the voice of our customers
- Lead and mentor a team of UX and UI designers. Providing design direction and developing a design frameworks
**About you and what you need**
- Proven Experience in Digital organisations with a track record of improving the Customer Experience. You will more than likely come from a large complex organisation across B2C Services such as Financial Services, Telco, Fintech, Retail, Utilities, Insurance and Entertainment
- Experience developing and executing end-to-end customer experience strategies that drive revenue growth
- Experience in a senior position managing multidisciplinary teams
- Experience collaborating across senior leadership teams to deliver customer enhancement programs
- Deep experience and knowledge in digital design both UX and UI, research and HCD methodologies.
- Experience with design systems both creation and governance
- Expertise in digital content strategy and implementation
**About the company**
This is an ASX listed B2C Services Brand with a reputation of excellence in everything it does. They are customer obsessed and equally obsessed with developing, nurturing and caring for their people too. They have an culture of inclusion and collaboration and if you align with these values please apply.
**How to apply**
You can also call me on 0409440987 for a confidential discussion
-
Head of Customer Engagement
2 weeks ago
Sydney, Australia Allianz Australia Full timeAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...
-
Junior Experience Designer
1 week ago
Sydney, Australia The Customer Experience Company Full time**What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...
-
Head of Customer Experience
1 week ago
Sydney, Australia Mondo Search Full timeDo you have 3-5 years leading a customer service team - Manage 8 direct reports - Friendly & supportive leadership team Join a rapidly growing industrial graphics company - Do you have 3-5 years leading a customer service team - Manage a small national customer service team - 8 direct reports - Friendly & supportive leadership team **Head of Customer...
-
Customer Experience Head
3 hours ago
Sydney, New South Wales, Australia Chemist Warehouse Full timeAbout the RoleAs a Customer Experience Head at Chemist Warehouse, you will be responsible for providing exceptional customer experiences and leading high-performing teams.You will lead a dynamic team, coordinate staff recruitment and training, and support the organisation's culture by fostering open communication and collaboration.Key AccountabilitiesManage...
-
Customer Experience and Engagement Manager
2 weeks ago
Sydney, Australia Stockland Full time**Join a company that truly values diversity in all its forms**: - **Sydney location with flexible WFH options**: - **12-month full-time fixed term contract** We have a fulfilling opportunity for an experienced Marketing Manager to join Stockland as a Customer Experience and Engagement Manager. To be successful in this role you will drive the creation of...
-
Stakeholder Engagement Manager
3 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Manager, Stakeholder Engagement** - Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation - Employment Type: Ongoing, Full-time opportunity - Location: Sydney, Gosford, Bathurst, Tweed Heads - hybrid working options and flexible working arrangements available **About the role**: We are looking for a passionate, enthusiastic...
-
Head of Customer Experience
2 weeks ago
Sydney, Australia Qantas Airways Limited Full timeFull time, permanent opportunity based in our Head Office in Mascot - Challenge yourself and be a part of a key and strategic role within our Qantas Loyalty business - Solve real customer problems with autonomy, self-direction, and a healthy work life balance Qantas Loyalty is a high performing business and has a history of launching exciting new brands and...
-
Head of Customer Experience
2 weeks ago
Sydney, Australia Leap Dev Full timeWork in an innovative and supported environment - Bridging the gap between our clients and our developers - Helping us build great software LEAP Dev is the “Software House” powering the market leading LEAP Legal Software. Founded 30 years ago, we have been helping small to medium sized law firms to be more productive and reduce their non-billable time...
-
Head of Digital Platforms
6 days ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time**Job Description**\We are seeking a Head of Digital Platforms to lead our technical strategy development and implementation. The successful candidate will be responsible for ensuring consistency, continuous improvement, and effective delivery of strategic initiatives that support organisational wide objectives.\The ideal candidate will possess extensive...
-
Customer Experience Designer
3 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW. ***To be successful in this role you will demonstrate**: - Proven experience in conducting qualitative...
-
Head of Customer Experience
6 days ago
Sydney, New South Wales, Australia Miro Full timeAbout the JobAs a Senior Manager of Customer Support, you will oversee a team of Customer Support Representatives and Technical Support Engineers based in our Sydney hub. Your primary responsibility will be to ensure that our customers across Asia-Pacific and Japan receive exceptional support.Directly reporting into Miro's Global Head of Customer Support,...
-
Head of Customer Experience Platforms
6 days ago
Sydney, Australia Zurich Insurance Full time**A new adventure awaits** Zurich’s AU & NZ business has three core segments Retail, Group Insurance and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology, Sustainability, Agile & Continuous Improvement and Strategy &...
-
Global Head of Client Engagement
6 days ago
Sydney, Australia Everest Insurance Full timeGlobal Head of Client Engagement Title: Global Head of Client Engagement Company: Everest Service Company Australia Branch Job Category: Underwriting **Job Description**: It's an exciting time for Everest Re Group, Ltd. ("Everest")! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance...
-
Customer Engagement Executive
4 weeks ago
Sydney, Australia Aurec Human Capital Group Full timeAre you a Customer Engagement/ CRM professional with 2 years of experience (ideally agency side), skilled in audience growth/ engagement and data growth? You will work closely with the Head of Department (in what is a newly created department for the business), meaning it is an exciting time to join this company and to leave your footprint. Plenty of unique...
-
Global Head of Client Engagement
2 weeks ago
Sydney, Australia Everest Re Group, Ltd. Full timeTitle: Global Head of Client Engagement Company: Everest Service Company Australia Branch Job Category: Underwriting **Job Description**: It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in...
-
Head of Customer Experience and Support
7 days ago
Sydney, New South Wales, Australia TMGM Full timeWe are seeking a seasoned professional to join our leadership team as the Head of Customer Experience and Support at TMGM. As the successful candidate, you will be responsible for driving the growth and success of our global support teams, fostering a collaborative team culture, and developing strategies to enhance support operations.With a focus on...
-
Advisor, Stakeholder Engagement
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...
-
Head of Broker Engagement
2 days ago
Sydney, New South Wales, Australia Westpac Group Full timeDrive Growth and RetentionAs Head of Distribution Partnerships, you will be responsible for driving growth and retention across key third-party distribution channels. This involves managing and strengthening relationships with key broker aggregator groups, overseeing broker engagement, advocacy, and retention efforts, and leading the Broker Distribution...
-
Division Head
5 days ago
Sydney, Australia NSW Department of Customer Service Full time**Division Head - Police Officer Support Scheme** **Location: Sydney** **Employment Status: Full time - Up to 5 years with eligibility for re-appointment** **The Personal Injury Commission** (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers. The Commission is an independent statutory...
-
Head of Customer Experience
2 weeks ago
Sydney, Australia humm Full time**hummgroup **(ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of instalment products, credit cards, and business financing products has been designed around the core needs of...