Compliance & Resolutions Manager

5 months ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank and ahm we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**:
Reporting to the Head of Management Assurance - Customer Group, an exciting opportunity is available for a Management Assurance Adviser to join their high performing and collaborative team.

The main purpose of the role is to provide ‘first line of defence’ support to the business in managing its risk and compliance obligations. This includes provision of expert risk and compliance advice, facilitation of risk management, compliance and incident remediation activities, and assessment and testing of business controls.

Key accountabilities will include:

- Assist the business to identify key operational risks and support the development and ongoing review of risk profiles at Hub and Group levels
- Maintain knowledge of the Medibank operating environment and the impact of regulatory obligations on business processes and controls, including APRA standards
- Review and evaluate controls via test procedures to assess their effectiveness in managing operational risks and compliance obligations
- Support the business in the development of action plans to remediate risk and obligation control gaps
- Support the business in their management of operational risk and compliance incidents in alignment with Medibank’s incident management procedure and help ensure the root cause of incidents is identified and remediation actions developed to prevent their reoccurrence
- Assist with the preparation of Customer Group risk committee papers and ‘risk in focus’ discussions at risk committee meetings
- Develop strong, open and collaborative relationships with internal stakeholders to influence change and support a risk and compliance culture

**About you**:
To be successful as the Management Assurance Adviser, you will have demonstrated at least 7 years’ experience in a risk,compliance or internal audit role. A background in a highly regulated industry would be considered highly advantageous.

You will have a proven track record of providing advice, challenge, and influence in relation to risk, compliance, and internal controls.

You will have strong stakeholder management skills, build meaningful relationships, and have excellent communication skills.

An eye for detail, ability to think outside the box, and a collaborative team approach will be essential to succeed in this role.

You will also have experience in managing priorities and conflicting issues in a professional/ risk-based manner.

**A career with us**

We believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

  • IDR Case Manager

    2 months ago

    Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Customer Resolution and Remediation Portfolio champions listening to our customers and solving their concerns with the bank. We make a difference by resolving complaints with consistency and fairness, while promoting the value of insights to our colleagues in frontline businesses and tribes. Your work will influence and drive improvements...

  • IDR Case Manager

    1 month ago

    Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Customer Resolution and Remediation Portfolio champions listening to our customers and solving their concerns with the bank. We make a difference by resolving complaints with consistency and fairness, while promoting the value of insights to our colleagues in frontline businesses and tribes. Your work will influence and drive improvements...

  • Customer Resolution Specialist

    2 weeks ago

    Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Customer Resolution and Remediation Portfolio champions listening to our customers and solving their concerns with the bank. We make a difference by resolving complaints with consistency and fairness, while promoting the value of insights to our colleagues in frontline businesses and tribes. Your work will influence and drive improvements...

  • Compliance Manager

    5 months ago

    Docklands, Australia Link Group Full time

    **About MUFG Pension & Market Services** MUFG Pension & Market Services is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are...

  • Customer Dispute Resolution Specialist

    2 months ago

    Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThe Customer Resolution and Remediation Portfolio champions listening to our customers and solving their concerns with the bank. We make a difference by resolving...

  • IDR Case Manager

    1 week ago

    Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Customer Resolution and Remediation Portfolio champions listening to our customers and solving their concerns with the bank. We make a difference by resolving complaints with consistency and fairness, while promoting the value of insights to our colleagues in frontline businesses and tribes. Your work will influence and drive improvements...

  • IDR Case Manager

    6 days ago

    Docklands, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Customer Resolution and Remediation Portfolio champions listening to our customers and solving their concerns with the bank. We make a difference by resolving complaints with consistency and fairness, while promoting the value of insights to our colleagues in frontline businesses and tribes. Your work will influence and drive improvements...

  • IT Risk

    2 months ago

    Docklands, Australia MMC Corporate Full time

    **IT Risk & Compliance Manager**: **What can you expect?** As the IT Risk & Compliance Manager, you will be entrusted with leading the Risk and Compliance function within Technology. Working closely with the business and stakeholders, you will spearhead the delivery of integrated strategies for managing risk, control, and regulatory compliance requirements....

  • Privacy Compliance Manager

    1 month ago

    Docklands, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Compliance Adviser

    5 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank and ahm we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health...

  • Op Risk

    1 month ago

    Docklands, Australia ANZ Banking Group Full time

    **Req ID**: 77385 **Department**: Risk Projects **Division**: Risk **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region,...

  • Category Assistant

    4 weeks ago

    Docklands, Victoria, Australia Priceline Full time

    About the RoleWe are seeking a dynamic Category Assistant to join our team at Priceline. As a Category Assistant, you will play a key role in supporting the Category Manager in developing and executing category plans, managing the full execution process, and driving revenue and sales growth.Key ResponsibilitiesCollaborate with the Category Manager to develop...

  • Category Assistant

    3 weeks ago

    Docklands, Victoria, Australia Priceline Full time

    About the RoleWe are seeking a dynamic Category Assistant to join our team at Priceline. As a Category Assistant, you will play a key role in supporting the Category Manager in developing and executing category plans, managing the full execution process, and driving revenue and sales growth.Key ResponsibilitiesCollaborate with the Category Manager to develop...

  • Regulatory, Compliance

    2 months ago

    Docklands, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Security Compliance Lead

    5 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Environmental Compliance Advisor

    3 weeks ago

    Docklands, Australia Tilt Renewables Full time

    At Tilt Renewables, we are leading Australia’s transition to clean energy. As a leading developer, owner, and operator of renewable energy assets, we’re expanding and looking for passionate professionals to join our mission. We’re excited to announce a newly created role for an Environmental Compliance Advisor. This is a critical position at the...

  • Risk & Compliance Officer

    5 months ago

    Docklands, Australia DFP Recruitment Services Full time

    **Job description**: **About DFP** **About Our Client** Our client is a leading provider of integrated water and sanitation services in Victoria, committed to delivering sustainable outcomes for our community and environment. **Key Responsibilities**: - Risk Management: Maintain and review risk registers, facilitate risk workshops, prepare risk reports...

  • Compliance and Advisory Lead

    1 month ago

    Docklands, Victoria, Australia Nutrien Full time

    About the OpportunityWe are seeking an experienced Compliance and Advisory Lead to join our Finance team on a full-time permanent basis. Reporting to the Accounting Advisory & Governance Manager, this position is responsible for supporting a wide range of corporate governance and compliance requirements, including APRA reporting. The ideal candidate will...

  • Compliance Officer

    5 months ago

    Docklands, Australia Australian Pharmaceutical Industries Full time

    **About Us**: **About the role **An exciting opportunity currently exists for Compliance Officer Retail at Wesfarmers Health. You will play a key role in guaranteeing adherence to regulations, internal policies, and legal standards for our products, with a focus on Private Label and Clear Skincare Clinics. You will also support Category Management,...

  • Assistant Strata Manager

    5 months ago

    Docklands, Australia Platinum Strta Community Management Full time

    Managing administrative tasks related to the property, including maintaining records, issuing notices for meetings, conducting meetings and take minutes of meetings. - Ensuring compliance with legal requirements and regulations governing strata-titled properties. - Submitting annual budgets and financial reports. - Organizing and overseeing maintenance and...