Customer Service Officer
5 days ago
Customer Service Officer | Port Melbourne Location | ASAP start
**Your new company**
Hays are proud to partner with Australia’s largest construction materials and building products supplier, throughout all territories & states.
They focus on building long-standing partnerships with their clients, and endeavour to work across all facets of the businesses they work with to ensure long-term benefits for them
**Your new role**
The responsibility of the role is to manage incoming customer enquiries and orders for material. The role also involves communication with other teams and departments, particularly the Allocations and Dispatch team
Duties and responsibilities include:
- Taking Inbound calls in relation to materials and responding to general enquiries
- Capturing and placing orders accurately and effectively in respective company system to ensure jobs are completed to the customer’s instruction.
- Managing customer expectations based on business capabilities and available resources.
- Communicating and liaising with internal stakeholders to assist with their tasks
**What you'll need to succeed**
- Prior experience in customer service and/or construction industry
- Ability to maintain KPI’s
- Full Australian working rights
- Strong written skills
- Proficient in Microsoft Excel, Outlook and Teams
- A professional and enthusiastic approach to the tasks performed within the role
- Adaptability and a willingness to learn new and evolving programs and systems
**What you'll get in return**
- The chance to work with Australia’s leading construction material and building products supplier
- No weekend work
- Free car parking
- Permanent position
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
**LHS 297508** #2668926
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