Technology Operations Support Manager

2 weeks ago


Perth, Australia WesTrac Full time

Posted Date: 1 Mar 2024- Location: Perth Precinct, WA, AUReporting to the Technology Service Operations Manager, the **Technology Operations Support Manager** oversees planning, warehousing, pricing, and invoicing for WesTrac’s Technology group, aiming to enhance business outcomes.

The successful individual will enhance service efficiency and cost-effectiveness through planning system development and process improvements. Ensuring robust plans adaptable to WesTrac's operating model, the role is responsible for forecasting resources and materials, and managing end to end customer work orders while maintaining high standard of customer experience, in line with WesTrac’s cost recovery policies.

The Technology Operations Support Manager will lead teams, drive system and process enhancements, and cultivate a safe, productive, and enjoyable work culture. Responsibilities also include integrating resource planning with sales and machine delivery schedules, refining processes with Parts Inventory, managing the Technology Warehouse safely and efficiently, and improving processes between WesTrac and Caterpillar.

**Location**: Perth Precinct (Perth Airport, WA)

**Roster**:Monday - Friday, 9.5 hour days

**To be successful the following is required**:

- Possess tertiary qualifications in business, commerce, or engineering; OR equivalent credentials in mining, equipment maintenance, or planning
- Hold OEM training and expertise in the mining equipment supply chain and service industry
- Demonstrate continuous improvement certifications such as CPS, Agile, Six Sigma, or Lean methodologies
- Offer extensive relevant experience in service management, maintenance planning, or supply chain, particularly in mining equipment sales or product support
- Caterpillar equipment and knowledge of DBSi & IDS, Caterpillar systems (SiS DBS, etc.), Caterpillar technologies (MineStar, etc.) is seen as highly desirable
- Experience in client/contractor relationship management
- Exhibit familiarity with various Asset Management Tools, ideally AMT
- Showcase strong mathematical and analytical skills for precise data analysis, interpretation, and comparison, adept at compiling targeted reports and providing actionable recommendation
- Demonstrate past success in project management and planning
- Display exceptional communication skills across written, verbal, and interpersonal channels
- Show advanced abilities in time management, planning, and organisation, capable of handling multiple priorities to achieve objectives
- Excel in working collaboratively across functional departments and autonomously

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free and secure on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._

**Job # 1820



  • Perth, Western Australia WesTrac Full time

    Posted Date: 1 Mar 2024- Location: Perth Precinct, WA, AUReporting to the Technology Service Operations Manager, the Technology Operations Support Manager oversees planning, warehousing, pricing, and invoicing for WesTrac's Technology group, aiming to enhance business outcomes.The successful individual will enhance service efficiency and cost-effectiveness...


  • Perth, Western Australia Digital Resources Australia Pty Ltd Full time

    Mining - Operations (Mining, Resources & Energy) Join our client's team who is a leading provider of remote support services, specializing in LTE, RF, Network, and Minestar technologies for the mining industry. Their Support Centre is renowned for delivering top-notch network and application support to mining operations worldwide.Role Overview:We are...


  • Perth, Australia Epiroc AB Full time

    **Functional area**:Service**Onsite or Remote**:Onsite**Primary Skills**: **Country/Region**:AU**City**:Perth**Location**:Perth, WA, AU, 6000**Company name**:Epiroc Australia Pty Ltd**Date of posting**:Apr 3, 2024- At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to our vision, "Dare to think...

  • Operations Manager

    4 weeks ago


    Perth, Australia Vix Technology Full time

    **Description**: **Making Mobility Seamless** Vix is a global leader in automated fare collection, transit information and transit analytics solutions. Trusted by over 200 city and regional transport authorities around the world, we have been driving change in fare collection for over 35 years. We offer a genuinely flexible working environment - customer...

  • Operations Manager

    4 weeks ago


    Perth, Australia Vix Technology Full time

    **Making Mobility Seamless** Vix is a global leader in automated fare collection, transit information and transit analytics solutions. Trusted by over 200 city and regional transport authorities around the world, we have been driving change in fare collection for over 35 years. We offer a genuinely flexible working environment - customer outcomes and...


  • Perth, Western Australia Epiroc AB Full time

    Functional area:ServiceOnsite or Remote:OnsitePrimary Skills:Country/Region:AUCity:PerthLocation:Perth, WA, AU, 6000Company name:Epiroc Australia Pty LtdDate of posting:Apr 3, 2024- At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to our vision, "Dare to think new", drives us to continuously...


  • Perth, Australia Digital Resources Australia Full time

    Are you an experienced OT/IT Support professional looking for a new challenge? Join an established mining company based in Greenbushes, Southwest and make an impact with your skills. With a change of lifestyle and flexible work arrangements, this could be the perfect opportunity for you. We are looking for an ambitious and knowledgeable individual to join...


  • Perth, Western Australia Digital Resources Australia Full time

    Are you an experienced OT/IT Support professional looking for a new challenge? Join an established mining company based in Greenbushes, Southwest and make an impact with your skills. With a change of lifestyle and flexible work arrangements, this could be the perfect opportunity for you.We are looking for an ambitious and knowledgeable individual to join our...


  • Perth, Australia Cognizant Technology Solutions Full time

    **About Cognizant**: ***Why Cognizant?** - A career in one of the largest and fastest growing IT services providers worldwide - Ongoing support and funding with training and development plans - Opportunity to work for leading global companies **Job Summary**: This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face...


  • Perth, Western Australia Brunel Full time

    Brunel are partnered with with one of the largest Iron Ore Miners in the world to deliver the best work opportunities for ICT & Engineering professionals. We are currently seeking OT Site specialists to work on a contract basis across a range of projects and equipment.About this roleReporting directly to the Operational Technology Infrastructure...


  • Perth, Western Australia Cognizant Technology Solutions Full time

    About Cognizant:Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide Ongoing support and funding with training and development plans Opportunity to work for leading global companiesJob Summary:This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to...


  • Perth, Australia Eagle Cliff Full time

    An exciting opportunity for a new Head of Operational Technology to join this Leading Energy Distribution company. This company has big ambitions to be a World Leader in Low Carbon Energy. Following their commitment to invest £12.5 billion in low carbon projects over the next 5 years, we have significant growth plans and are well on our way to achieving...


  • Perth, Australia Infosys Singapore & Australia Full time

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them...


  • Perth, Western Australia Eagle Cliff Full time

    An exciting opportunity for a new Head of Operational Technology to join this Leading Energy Distribution company.This company has big ambitions to be a World Leader in Low Carbon Energy. Following their commitment to invest £12.5 billion in low carbon projects over the next 5 years, we have significant growth plans and are well on our way to achieving our...

  • Principal Technology

    2 weeks ago


    Perth, Australia South32 Group Operations Pty. Ltd. Full time

    DISCOVER A BRIGHTER FUTURE  At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world. As a collaborative, caring and inclusive company, there’s no better place to make a genuine difference. Together we’re making a positive, global impact that...


  • Perth, Western Australia Karara Mining Ltd Full time

    With an expected mine life of 30+ years, it will underpin a long-term iron ore business and provide sustainable benefits to the regional community in which we operate. The operation includes a large open pit mine, complex ore processing and beneficiation plant and significant infrastructure and logistics networks.We are seeking an experienced and qualified...


  • Perth, Australia Talent International Full time

    australia perth contract negotiable**About the Role** Join our team on a Lifestyle Roster, offering a balanced pattern of days and nights with extended blocks of time off. Embrace a schedule that grants two full weekends off out of four, alongside an additional week of annual leave per year. As a Support Technician, you’ll play a pivotal role within our...

  • Program Manager

    4 weeks ago


    Perth, Australia EllisKing Full time

    **The company**: This outstanding, multi-national, gold mining company continues to deliver superior shareholder value through a safe and sustainable strategy, aimed at increasing exploration and improving production through continuous improvement and through the implementation of state-of-the-art technology. Its success is attributed to a culture of...

  • Support Analyst

    3 weeks ago


    Perth, Western Australia DXC Technology Full time

    Job Description:DXC Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC Practice for Oracle provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle's integrated suite of applications, platform services, and...


  • Perth, Western Australia Roy Hill Full time

    8/6 days only roster | Perth Competitive salary and three annual bonus schemes 18 weeks paid Parental Leave for primary caregivers Company contribution towards private health cover for employees and immediate family About the role: The Technology Operations team is currently seeking an Analyst Technology Operations Centre to join them on an 8_6 roster based...