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Technology Operations Support Manager

3 months ago

Perth, Western Australia WesTrac Full time

Posted Date: 1 Mar 2024- Location: Perth Precinct, WA, AUReporting to the Technology Service Operations Manager, the
Technology Operations Support Manager oversees planning, warehousing, pricing, and invoicing for WesTrac's Technology group, aiming to enhance business outcomes.

The successful individual will enhance service efficiency and cost-effectiveness through planning system development and process improvements.

Ensuring robust plans adaptable to WesTrac's operating model, the role is responsible for forecasting resources and materials, and managing end to end customer work orders while maintaining high standard of customer experience, in line with WesTrac's cost recovery policies.


The Technology Operations Support Manager will lead teams, drive system and process enhancements, and cultivate a safe, productive, and enjoyable work culture.

Responsibilities also include integrating resource planning with sales and machine delivery schedules, refining processes with Parts Inventory, managing the Technology Warehouse safely and efficiently, and improving processes between WesTrac and Caterpillar.


Location:
Perth Precinct (Perth Airport, WA)

Roster:
Monday - Friday, 9.5 hour days

To be successful the following is required:

  • Possess tertiary qualifications in business, commerce, or engineering; OR equivalent credentials in mining, equipment maintenance, or planning
  • Hold OEM training and expertise in the mining equipment supply chain and service industry
  • Demonstrate continuous improvement certifications such as CPS, Agile, Six Sigma, or Lean methodologies
  • Offer extensive relevant experience in service management, maintenance planning, or supply chain, particularly in mining equipment sales or product support
  • Caterpillar equipment and knowledge of DBSi & IDS, Caterpillar systems (SiS DBS, etc.), Caterpillar technologies (MineStar, etc.) is seen as highly desirable
  • Experience in client/contractor relationship management
  • Exhibit familiarity with various Asset Management Tools, ideally AMT
  • Showcase strong mathematical and analytical skills for precise data analysis, interpretation, and comparison, adept at compiling targeted reports and providing actionable recommendation
  • Demonstrate past success in project management and planning
  • Display exceptional communication skills across written, verbal, and interpersonal channels
  • Show advanced abilities in time management, planning, and organisation, capable of handling multiple priorities to achieve objectives
  • Excel in working collaboratively across functional departments and autonomously

What we offer:

  • Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
  • Job security with a consistent pipeline of work
  • Unrivalled training and development via The WesTrac Institute
  • Free and secure onsite parking
  • Fantastic team environment and inclusive work culture
  • Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
  • Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

  • WesTrac is an endorsed employer for women via WORK180 who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._
**Job # 1820