Workplace Technology Analyst

2 weeks ago


Perth, Australia Cognizant Technology Solutions Full time

**About Cognizant**:
***Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide
- Ongoing support and funding with training and development plans
- Opportunity to work for leading global companies

**Job Summary**:
This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company via a Technology Hub. Working with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM. You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction

**Responsibilities**:

- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- Event and Townhall Unified Communications Support (Webex, Microsoft Stream)

**Skills Required**:

- ** **Strong Level 1 / Level 2 Desktop Support Experience (Face to Face and Remote Support Experience)
- Strong Operating System and Application Support Experience like Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Experience with Apple iOS and Android OS
- Strong Communication and Customer Service Skills

**Next steps**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Feb 13 2024

**About Cognizant



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