Current jobs related to Customer Success Manager - Sydney - Johnson Controls International

  • Manager, Customer Success

    4 weeks ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Customer Success Manager

    24 hours ago

    Sydney, New South Wales, Australia ENGINEERINGUK Full time

    About UsWe are ENGINEERINGUK, a leading provider of cloud services and solutions. We are seeking a highly skilled Customer Success Manager to join our team. The successful candidate will have extensive experience in managing customer relationships and driving business value realization through the effective use of cloud services.Responsibilities:Manage...

  • Customer Success Manager

    2 hours ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive graduate salary of $60,000 - Lots of growth potential in this role - Ability to work remotely while having monthly team face-face catch ups **Company profile - Project Management Software** **Start-up** In this Customer Success Manager job in Sydney, you will be working for a disruptive start-up in this remote role. They’re on a mission to...

  • Customer Success Manager

    1 day ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Manager, Customer Success

    4 weeks ago

    Sydney, Australia Baseware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Weel Full time

    Customer Success Manager As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of...

  • Customer Success Manager

    2 days ago

    Sydney, Australia Workiva Full time

    Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers' return on investment (ROI) in the Workiva Platform. You will develop and...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Zensai Full time

    At Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role! Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Customer Success Manager

    5 days ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia UpGuard Full time

    **Who are we?** - UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...

  • Customer Success Manager

    2 days ago

    Sydney, Australia Guesty Full time

    Today, Guesty has 15 offices and 700+ team members across the globe. As a Customer Success manager, you will play a crucial role in maintaining and enhancing the relationships with our valued clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Power2Motivate Australia Full time

    **Description**: Customer Success Manager The Company Power2Motivate is the global leader in performance improvement. We're a global company with the most advanced Incentive, Loyalty and Reward & Recognition cloud-based SaaS product in the market which means we are used by many of the world’s most recognised brands. With a combination of smart...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Sitecore Full time

    **About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Contentful Full time

    **About the opportunity**: As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams....

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Logicalis Australia Full time

    Logicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you! **What...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Stripe Full time

    Customer Success Manager **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Morningstar Full time

    The Opportunity: We are seeking a Customer Success Manager with a unique perspective. As a Direct Customer Success Manager, you will provide in-depth product training for our institutional software clients, including asset managers and financial planning firms. You will be evaluated on your success in converting product trials, promoting product use, and...

Customer Success Manager

4 weeks ago

Sydney, Australia Johnson Controls International Full time

**The Company**

ShopperTrak (a Johnson Controls company) is a trusted advisor to retailers and shopping centers in Europe, Asia and the USA. We work with internationally renowned brands. Through our unique retail technology and analysis solutions, we can identify key in-store and online profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising. Our insights support retail benchmarking between stores and sites. We also pioneered and manage the now globally-recognized ShopperTrak Index, a set of national trend indexes measuring shopper numbers, which is relied upon by retailers and shopping centers across the globe as a consistent and trusted performance benchmark.

**About the role**:
The Customer Success Manager acts as an expert for both new and existing customers.
- Managing relationships, identifying, and implementing business solutions to drive customer revenue.
- Working closely with regional and mid-market sales managers.
- Provide critical insights to customers, ensure high levels of satisfaction, and focus on revenue retention and growth.
- Analyse customer data, qualify opportunities, and collaborate with customers to build plans for driving results.
- Recognise up-sell possibilities to new products by understanding customer needs.
- Conduct routine meetings with clients to ensure Sensormatic is meeting clients’ existing and future business needs.
- Manage enterprise accounts and serve as the primary contact with high degree of integrity.
- Serve as internal voice of customer across the Sensormatic Solution’s department including Solutions, Marketing, Finance, Operations and Technology.
- Have a role in change management and assisting with plan implementation.
- Provide leadership within the company and support other relevant team members as assigned.

**About you**:

- 5 or more years of account management, customer service or business experience required.
- Retail industry experience preferred, store or corporate level.
- Strong customer facing experience.
- Exceptional oral and written communication skills, including presentation skills.
- Customer-focused.
- Ability to work independently and have a high level of responsibility.
- Results-driven with excellent follow-through.
- Proficiency in Microsoft Office Applications (Word, Excel and PowerPoint).

**_ JCI’s Diversity & Inclusion_**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate._ _Our D&I mission elevates each employee_’_s responsibility to contribute to our culture. It_’_s through these contributions that we_’_ll drive the mindsets and behaviours we need to power our customers_’_ missions. You have the power. You have the voice. You have the culture in your hands._