Customer Insights Specialist

3 weeks ago

Darlinghurst, Australia ED - Group Support Functions Full time

**About Us**

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution
- **Flexible - Work from home opportunity**:

- **Support a customer-first culture**:

- **Collaborate on projects across the entire Endeavour Group brands**

**About the Opportunity**

As Customer Insights Specialist, you will support the success of the Customer Insights team by enabling a customer-first culture and insight-led decision making, and better understanding our customers’ feedback, motivations and customer behaviour.

Work across the entire Endeavour Group on projects related to our retail brands (Dan Murphy’s, BWS, Jimmy Brings, Langton’s), our own drinks brands (Pinnacle Drinks), and our hospitality business (pubs and hotels under the ALH Group).
Opportunity for the role to be based in either Surry Hills, NSW or Alphington, VIC, with remote working available

**Responsibilities of a Customer Insights Specialist at Endeavour**

You will play a vital role in directing business priorities and actions, from our overall strategy, right out to frontline store teams, by
- Overseeing the day-to-day management of our Voice of Customer (VOC) program, which is our live customer feedback database, and expanding and enhancing our VOC capabilities
- Utilising our customer research panel in partnership with the Woolworths Group, to conduct qualitative and quantitative market research projects
- Using our own customer listening tools and engaging with 3rd party research agencies to generate insight and inform business decisions
- Manage projects to expand and enhance the VOC program, ensuring the survey and data are aligned with business priorities
- Prepare reporting and complete analysis using VOC data to drive customer led decision making across our group of businesses
- Assist in the preparation and presentation of insights reports to various business forums, drawing on multiple sources to tell holistic stories about our customers and brand performance
- Manage the VOC Guild - a regular meeting of stakeholders from across our group of businesses to share knowledge and collectively improve our abilities to listen and learn from customers

**What you’ll need to succeed**
- Previous experience in a market research role, either client side or in a research agency
- Experience with market research surveys, qualitative and quantitative data analysis
- Technically savvy, strong analytical and numerical skills
- Strong presentation and influencing skills
- Be able to build and maintain relationships with internal and external stakeholders, such as store operations, marketing, ecommerce, finance and strategy teams
- We are focused on inclusion and diversity as Ways of Working. If you meet a number of the requirements (and not all), we encourage you to apply.

**How will you be rewarded?**
- Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as discounts at our ALH Venues
- Training and development - we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
- An exciting career - as our business grows, so do the opportunities for our people
- Headspace days - no meetings company wide
- Flexible working arrangements are encouraged and our norm

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We’d love to hear from You

EDG #EGL

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