Member Experience Supervisor

3 months ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

As a team leader in our busy gym at North Ryde, you’ll play a crucial role in enhancing our members’ experience. Your responsibilities will include providing exceptional service, executing acquisition and retention strategies, and ensuring smooth operations.

THE ROLE

Our Member Experience team is a key function within our centre. As our Supervisor, Member Experience Officer your responsibilities will be:

- Service Excellence: Deliver consistent, high-quality service to members and guests, driving acquisition and retention, promoting customer engagement.
- Sales Strategies: Implement acquisition and retention campaigns to promote membership sales.
- Process Adherence: Follow established procedures for memberships, point of sale transactions, cash handling, venue hire bookings, and administrative tasks as well as promote and maintain standards & procedures consistency within the team and department.
- Operational Support: Assist with rostering, payroll, budget control, on-the-job training, and compliance.
- Feedback Management: Respond to member and guest feedback constructively to enhance the overall customer experience.

ABOUT YOU

To be successful in this role you need:

- Leadership Track Record: Proven success in team leadership, emphasising customer experience and continuous improvement.
- Front-Line Experience: Extensive background in customer facing roles.
- Sales Achievement: Demonstrated ability to meet sales targets, prioritise tasks, and meet deadlines.
- Interpersonal Skills: Effective communication and collaboration abilities, fostering respectful relationships with staff, students, and stakeholders.
- Organisational Skills: Excellent attention to detail organisational and effective time management.
- This role requires a criminal history check, First Aid and CPR certificate_

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.

Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen, and BBQ areas, and four change rooms.

BENEFITS
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the New Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a wide variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)

OUR RECRUITMENT PROCESS

If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.

In the first instance general enquiries should be directed to Xavier Maniacara at

or 02 9850 1022.

If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.

Applications Close:
24/10/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

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