Customer Experience Associate

3 days ago


Ryde, Australia Sussan Full time
About Us

Sussan is a much-loved fashion, sleepwear, and accessories brand committed to uplifting women across Australia through fashion that promotes positivity and inclusivity.

Role Overview

This Permanent Part-Time Customer Experience Associate position at Sussan offers a rewarding opportunity to create exceptional customer experiences, provide styling advice, and work collaboratively with the team to achieve store sales targets.

Job Description

The ideal candidate will have strong communication skills, be able to work effectively in a team environment, and demonstrate a passion for delivering outstanding customer service. Key responsibilities include:

  • Creating an exceptional customer experience through personalized styling advice and recommendations
  • Assisting with stock deliveries and visual merchandising to maintain a visually appealing store environment
  • Working collaboratively with the team to achieve store sales targets and KPIs
Work Schedule

The role operates on a set schedule of days and hours per week, with a rotating roster over a fortnight. This includes:

  • Sunday: 9:45am - 5:15pm (Supervisor)
  • Monday: 12pm - 3pm
  • Wednesday: 12pm - 3pm
  • Thursday: 5:30pm - 9:15pm (Supervisor)
Benefits

We offer a range of benefits to support your growth and well-being, including:

  • Comprehensive online learning program followed by in-store training
  • Excellent career progression opportunities with regular training and development
  • Generous 50% team member discount on Sussan products
  • Access to monthly in-store sales rewards and incentives
  • Additional discounts across our Sportsgirl and Suzanne Grae brands
  • Discounted private health insurance through Medibank Private
  • Team member referral program
What We Offer

Sussan is committed to building a diverse and inclusive workplace culture, celebrating individuality, and fostering a positive work environment. If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we encourage you to apply.



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