Change, Problem, and Incident Lead
4 weeks ago
Posted: 31/10/2024
Closing Date: 30/11/2024
Job Type: Permanent - Full Time
Location: Head Office - Collingwood
Job Category: Banking and Financial Services
Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We currently have a permanent, full time opportunity for an IT Change, Problem, and Incident Lead to join our Information Technology team to oversee and coordinate changes in IT systems and processes and manage incidents and problems. This role will be based in our Collingwood Head Office.
The Change, Problem, and Incident Lead will be responsible for managing and coordinating all activities related to change, problem, and incident management processes aligned to ITIL processes and industry best practices. By integrating these processes, you will help maintain seamless IT service delivery, enhance operational efficiency, and support continuous improvement. This role supports the stability and reliability of IT services by effectively planning and coordinating changes, resolving problems and root causes of recurring issues, and promptly responding to incidents to minimise disruption, restore normal operations, and enhance service quality for the Bank.
**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- We empower our staff and 185,000+ customers to be part of the clean money movement.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.
**What you will be doing**
- Provide leadership and guidance to Change Advisory Board (CAB) members and broader business stakeholders, fostering a culture of collaboration, accountability, and continuous improvement.
- Set clear expectations and guidelines for CAB members, conducting regular reviews of submissions, and provide coaching and development opportunities to enhance submissions’ effectiveness.
- Develop and maintain policies, standards, procedures and associated instruments related to change, problem and incident management that is aligned to ITIL and Industry best practice.
- Communicate changes effectively to all stakeholders, ensuring awareness and understanding.
- Assess the impact and readiness for changes, ensuring all changes are thoroughly tested and documented.
- Conduct thorough investigations to identify the root causes of problems and implement solutions to prevent recurrence.
- Analyse incident and problem trends to identify areas for improvement and prevent future issues.
- Work with IT teams and the business to develop and implement problem resolution strategies.
- Coordinate the response to IT incidents, ensuring timely resolution and mínimal impact on services.
- Maintain detailed records of incidents and resolutions to improve future incident management processes.
- Identify and mitigate risks associated with changes and incidents, and ensure all change, problem, and incident management activities comply with organisational policies and regulatory requirements.
**What you will bring**
- Proven experience in change, problem, and incident management roles
- Experience in IT service management
- Excellent communication and interpersonal skills, liaising both internally within the organisation and externally with vendors; and the ability to share knowledge and educate others
- Ability to work effectively in a team environment - both leading by example and participation
- Relevant certifications (e.g., ITIL Foundation certification or higher, COBIT) is highly desirable
- Strong leadership and decision-making abilities
- Ability to work under pressure and manage multiple priorities
- Detail-oriented with a focus on continuous improvement
- Demonstrated experience in managing com
-
Change, Problem, and Incident Lead
4 weeks ago
Collingwood, Australia Bank Australia Full timeDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We currently have a permanent, full time opportunity for an IT Change, Problem, and Incident Lead to join...
-
IT Change, Problem, and Incident Management Lead
4 weeks ago
Collingwood Park, Queensland, Australia Bank Australia Full time**Driving Positive Change in IT**At Bank Australia, we're committed to using the business of banking as a force for good. As an IT Change, Problem, and Incident Management Lead, you'll play a crucial role in maintaining seamless IT service delivery and enhancing operational efficiency.**Your Key Responsibilities**Provide leadership and guidance to the Change...
-
IT Change, Problem and Incident Manager
2 weeks ago
Collingwood Park, Queensland, Australia Bank Australia Full timeAbout UsAt Bank Australia, we are committed to using the business of banking as a force for good. Our purpose-driven approach aims to create positive impact for people and the planet.Salary PackageWe offer a competitive salary of approximately $120,000 per annum, plus 13% superannuation. Our flexible working options, including remote work arrangements,...
-
Collingwood Park, Queensland, Australia Bank Australia Full timeWe are seeking an experienced IT Change, Problem, and Incident Lead to join our Information Technology team at Bank Australia.**Key Responsibilities:**Provide strategic leadership and guidance to the Change Advisory Board (CAB) and other stakeholders to foster a culture of collaboration and continuous improvement.Develop and maintain policies, standards,...
-
Collingwood Park, Queensland, Australia Bank Australia Full timeBank Australia is a purpose-driven bank that aims to create a fairer and more just world. We are currently seeking an experienced IT Change, Problem, and Incident Lead to join our Information Technology team.The successful candidate will be responsible for managing and coordinating all activities related to change, problem, and incident management processes...
-
IT Change Management Lead
1 week ago
Collingwood Park, Queensland, Australia Bank Australia Full timeDo you want to be part of a forward-thinking financial institution that prioritizes social and environmental responsibility? Bank Australia, a certified B Corp, is looking for an experienced IT Change Management Lead to join our team in Collingwood Head Office.This permanent, full-time role will oversee and coordinate changes in IT systems and processes,...
-
Change Manager
3 weeks ago
Collingwood, Australia Anglicare Victoria Full timeFixed term to December 31st 2025|full time|hybrid|Collingwood - Lead the change process as we transition to a new HRIS, Dayforce - Working with a dedicated project implementation team **About Us** Life’s made of moments. Anglicare Victoria faces them head on. Moments of crisis, moments of change, moments of magic. Moments that make up the everyday, or...
-
IT Service Desk Officer
3 months ago
Collingwood, Australia Bank Australia Full timePosted: 29/08/2024 Closing Date: 27/09/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be...
-
Cyber Defense Analyst
5 months ago
Collingwood, Australia Live Nation Holdings Australasia Pty Ltd Full timeJob Summary: About us Live Nation Entertainment is the world’s largest live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With 550 million fans and operations in over 40 countries, somewhere in the world every 18 minutes a Live Nation Entertainment event takes place....
-
Digital Product Owner
2 months ago
Collingwood, Australia Jetstar Full time** Join our dynamic Jetstar Digital team and make meaningful contributions**: - ** Flexible ways of working - hybrid model with 3 days onsite**: - ** Full time fixed-term opportunity, based at our head office in Collingwood** If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of...
-
Cyber Defense Analyst
4 weeks ago
Collingwood Park, Queensland, Australia Live Nation Holdings Australasia Pty Ltd Full timeAbout UsLive Nation Entertainment is a global leader in live entertainment, with operations in over 40 countries and 550 million fans worldwide.Job SummaryWe are seeking a highly skilled Cyber Defense Analyst to join our team in maintaining the trust and confidence of our fans, artists, employees, and partners.Key ResponsibilitiesMonitor and analyze security...
-
Cyber Security Professional
1 week ago
Collingwood Park, Queensland, Australia Live Nation Holdings Australasia Pty Ltd Full timeAbout the Role:We are seeking a highly skilled Cyber Security Professional - Threat Intelligence to join our team at Live Nation Entertainment. This is an exciting opportunity to work with a global market leader in the live entertainment industry.Job Summary:The successful candidate will be responsible for monitoring security information and event management...
-
Cybersecurity Threat Intelligence Specialist
3 days ago
Collingwood Park, Queensland, Australia Live Nation Holdings Australasia Pty Ltd Full timeRole OverviewWe are seeking a highly skilled Cybersecurity Threat Intelligence Specialist to join our team at Live Nation Holdings Australasia Pty Ltd.About UsLive Nation Holdings Australasia Pty Ltd is the world's largest live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship....
-
Ict Security Specialist
5 months ago
Collingwood, Australia Cultural Infusion Full time**Main duties**: **Tasks & Duties** - Security Auditing and Testing: Develop checklists for auditing services, conduct remote penetration testing, and ISO27001 audits, collaborate with the IT team to identify vulnerabilities, and recommend proactive security measures. - Database and Web Server Maintenance and Monitoring: Provide remote consultation to...
-
Ecc Veterinary Manager
6 months ago
Collingwood, Australia Centre for Animal Referral and Emergency Full timeCompany Description **CARE Veterinary Hospital** is a leading healthcare provider for animals, committed to delivering exceptional emergency and critical care services. We are a 24-hour multi-disciplinary emergency and referral hospital in the heart of Melbourne, Australia. We are seeking a dedicated and experienced Veterinary Manager to join our dynamic...
-
Cybersecurity Threat Intelligence Specialist
21 hours ago
Collingwood Park, Queensland, Australia Live Nation Holdings Australasia Pty Ltd Full timeJob Overview:Live Nation Holdings Australasia Pty Ltd is seeking a Cybersecurity Threat Intelligence Specialist to join our team. This role plays a critical part in maintaining the trust and confidence of our fans, artists, employees, and partners by identifying and reducing data protection risk.About the Role:You will be a key member of our global...
-
Information Security Analyst
2 months ago
Collingwood, Australia Bank Australia Full timePosted: 20/09/2024 Closing Date: 20/10/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be...
-
Cyber Threat Protection Specialist
2 weeks ago
Collingwood Park, Queensland, Australia Live Nation Holdings Australasia Pty Ltd Full timeAbout Live Nation Holdings Australasia Pty LtdWe are the world's largest live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With 550 million fans and operations in over 40 countries, somewhere in the world every 18 minutes a Live Nation Entertainment event takes place.Job...
-
Cyber Defense Analyst
1 month ago
Collingwood Park, Queensland, Australia Live Nation Holdings Australasia Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled Cyber Defense Analyst to join our team at Live Nation Holdings Australasia Pty Ltd. As a key member of our information security team, you will play a critical role in maintaining the trust and confidence of our fans, artists, employees, and partners.Key ResponsibilitiesMonitor security information and event...
-
Digital Project Lead
5 days ago
Collingwood Park, Queensland, Australia Today Full timeWe're looking for a passionate and experienced Digital Project Lead to manage projects with purpose at Today, Australia's most awarded social impact agency.About UsToday uses design and technology to make change happen at pace and at scale. We tackle society's biggest challenges and drive positive change in various sectors such as arts and public spaces,...
