Graduate Application Support Administrator

3 months ago

Melbourne, Australia Equity Trustees Full time

Begin your IT journey with our Technology Graduate & Internship Program Gain exposure to diverse IT functions, fostering innovation and deepening your understanding of our organization's IT landscape. As an Application Support Administrator, you'll manage incidents and service requests, ensuring smooth operations and maximum system availability for stakeholders. Contribute to our digital transformation journey by driving innovation and enhancing our technological landscape through participation in strategic projects. Seize this opportunity for a rewarding career in Application Support, with comprehensive training and mentorship preparing you for long-term success in the dynamic IT industry.

**About the Role**:

- Manage incidents from identification to resolution.
- Conduct end-user training and create user guides.
- Gather and document existing processes and requirements.
- Undertake prototyping and user acceptance testing.
- Provide Business Analysis services to improve processes.

**What we are looking for**:

- Recent IT graduate with strong academics.
- Proficient in IT concepts and communication.
- Collaborative, adaptable team player.
- Demonstrated problem-solving skills.
- Familiarity with Windows troubleshooting, Script management, and ITIL.
- Document management proficiency and policy adherence are advantageous.

**What we can offer you**:

- A warm, open, and supportive culture
- An attractive remuneration package, including reward and recognition programs
- Opportunities to undertake training programs or courses
- An employee wellness program, including discounted health insurance and an employee assistance program
- A workplace volunteering and giving program to enable you to help others in the community
- Great central CBD location, new office fit-out, and end-of-trip facilities.

**About us - Trusted since 1888**

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage, and protect their wealth now and for generations to come. As a trustee company, it is our responsibility to always act in our clients' best interests, ensuring they feel safe, valued, and cared for.

We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.

Agencies please note that this vacancy is being managed directly by the Equity Trustees' HR team. We will contact our preferred agency partners should we require additional support. Thank you.

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