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Client Relationship Partner
2 months ago
Client Relationship Partner - Residential Aged Care
Full-time - Permanent
Footscray, VIC
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
The primary purpose of the role of Client Relationship Partner is to generate revenue through the sale of Baptcare’s residential products and services to new customers within a designated territory. Working as part of a sales team, this position will generate and convert sales leads within their territory into new Baptcare customers by adopting an engagement approach that unearths and then delivers to our customers’ needs.
This position will contribute to the growth of Baptcare’s customer base through recruiting new Residential customers and building positive referral networks in the community. The overall objective is to partner with our customers to provide them with the products and services they need that will enhance their wellbeing and fullness of life in the Baptcare Community they choose to live in. This is achieved by engaging in referral networks, speaking knowledgably and positively about Residential Aged Care and Retirement Living, and all of Baptcare's services.
About You
**Ideally you will bring the following**:
Strong customer-orientation and desire to understand and learn
Demonstrated ability to close sales
Strong presentation skills
Excellent sales and negotiation skills
Proactive approach with drive, initiative and outgoing confidence
Strong business awareness and commercial acumen
Strong communication and networking skills
Capacity to maintain the personal dignity and confidentiality of all clients and their representatives
Ensuring all client interactions demonstrate respect and compassion in line with Baptcare values
Good planning and organisational skills
Ability to understand, work with and present sales data
Resilience to manage the frequent changes of systems, product and service offerings typical of a fast changing sector
Capable of working effectively independently and as part of a sales team
Customer service experience
Ability to work with diverse individuals and as part of teams
**Essential Qualifications**:
Current Driver’s licence
Willingness to undertake a Satisfactory Police Check
Exceptional verbal communication skills
Strong report writing skills
Experience in solutions-based selling based on customer needs
Genuine desire to assist people
Strong problem solving skills
Must have experience in working towards service and sales KPIs
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
Must have a current Driver's License
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.
Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.
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