Consultant, Customer Business

2 weeks ago


Sydney, Australia Hatch Full time

** This role is at IAG (not for Hatch)**

Hatch is supporting IAG to find a great Consultant, Customer Business to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like IAG.

**About the role at IAG**

IAG are looking for a full time Cantonese speaking Customer Business Consultant to join our successful Retail branch in Hurstville, working a combination of face to face in-branch and from home some days a week. You will be the first point of contact for new and existing customers and will be focussed on providing outstanding customer service, servicing customer enquiries, converting enquiries into sales and retention outcomes.

If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility, and attractive work-life balance attitude, IAG is the organisation for you.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like IAG.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift


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