Practice Manager

2 weeks ago


Melbourne, Australia Doctors Secretarial Agency Full time

**JOB ID: 1330**:

- **FULL TIME**:

- **EXPERIENCED PRACTICE MANAGER**:

- **SURGICAL ROOMS**:

- **IT SAVVY**

An exceptional opportunity for an experienced Practice Manager to provide high-quality patient service and administrative support to specialist Ophthalmologists.

Working for two ophthalmologists, you will primarily be the first point of contact and as such, must have a genuine desire to provide high-quality service to patients, referring practitioners, and other stakeholders. The primary responsibility is to provide timely, friendly, and professional patient administration services, patient-focused care, and efficient operation of the practice.

There are no staff reporting to this position, the position is unsupervised and needs to take full responsibility for all actions.

This exciting role requires a high-quality approach to customer service, an excellent telephone manner, flexibility, a good level of computer literacy, and be ability to work in a fast-paced environment.

**Days and hours of work are as follows**:
8.00 am to 4.30 pm Monday to Friday

**Responsibilities include but are not limited to**:

- Meeting and greeting patients on arrival to the practice
- Scheduling patient appointments
- Rostering and monitoring sessional orthoptists as required
- History set up - notifying of referral and appointment reminders
- Follow-up test results
- Arranging surgical theatre lists including hospital consents, forms and instructing patients
- Liaising with private/public hospitals, anaesthetists, and various medical organisations
- Invoicing and receipting payments, following up on outstanding accounts
- Knowledge of Medicare and various health fund rebates/policies
- Health fund and Medicare claiming
- Medical audio typing
- Use of Gentu
- Operating EFTPOS
- Banking duties
- General cleaning duties as required

**Essential criteria**:

- Previous experience within specialist medical rooms
- Interpersonal and communication skills
- Computer literate
- Well-presented, friendly, courteous, and obliging
- Represent the practice in a confident and positive manner
- Maintain absolute confidentiality regarding patient and practice information
- Ability to work cooperatively and independently
- **DOCTORS SECRETARIAL AGENCY**:

- **Ph**:(03) 9853 0722
- Follow us on Instagram at dsagency_kew
- Like us on Facebook and Instagram


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