Practice Manager

1 month ago


Melbourne, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the role**

As the Practice Manager in our Melbourne Dental Centre, you will be responsible for the administrative management of the centre which includes managing staff rosters and the day to day management of all Dental Assistants and non-clinical staff.

**Key responsibilities**
- Leading the team to achieve KPI and financial targets set for their Dental Centre
- Actively manage patient scheduling to ensure optimization of appointment times and clinical productivity
- Ensuring that the Dental Centre complies with the clinical and WHS standards as determined by HCF
- Providing direction and advice on all administrative matters within the centre and resolving all non-clinical complaints
- Assist in the preparation of the centre's business performance reports
- Facilitate the use of all IT systems and procedures to ensure the smooth and efficient running of the DC
- Drive employee engagement and culture within the centre
- Support the Operations Manager in ensuring the interest of HCF and its members are adhered to at all times and issues are resolved within approved timeframes

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Strong People Leadership capability
- Proven experience in all aspects of administrative management
- Experience in leading cultural change
- Strong understanding in quality management and process improvement methodology
- Excellent coaching skills and ability to develop potential in employees
- Excellent verbal and written communication skills
- Ability to manage priorities, organise workload and meet deadlines

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Come and join our HCF team**

**Benefits**
- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all genders
- 6 additional leave days to support your wellbeing and medical needs
- Mental Health & Wellbeing programs
- Discounts to pet, life, travel and general insurance

**A career with us - How to Apply


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