Practice Manager

2 months ago

Melbourne, Australia Very Helpful Chats Full time

About Us :

Very Helpful Chats provides psychology, counselling, occupational therapy, social groups and ADHD coaching to the neurodivergent community.

About You :

Qualifications in business or administration, or equivalent business experience

Position Summary :

The Practice Manager provides high level practice management and administrative support to facilitate a high level of care to clients. The Practice Manager is responsible for overseeing the day-to-day functioning of the practice. Through the development and implementation of systems, processes and routines, the Practice Manager will work to ensure efficient and smooth service delivery and general operation. With a focus on client service and experience, the Practice Manager will lead the delivery of frontline care services by ensuring the coordination and service-wide application of systems to support the needs of an allied health multidisciplinary team.

Key Requirements :

  • 5+ years experience in office administration, practice management and customer service.
  • Excellent customer service skills to build supportive relationships with clients.
  • Demonstrated ability to manage business calendars and diaries.
  • Strong communication skills and ability to tailor communication strategies to the client base.
  • Developed understanding of client confidentiality.
  • Ability to deal with client concerns and complaints
  • Strong computer skills and ability to easily learn business software and programs.
  • Ability to prepare, minute and distribute documents and correspondence.
  • Demonstrated ability to work with other team members towards common goals
  • Ability to multi-task and work to deadlines.
  • A high degree of accountability and attention to detail
  • Excellent planning and organisational skills
  • Problem-solving and project management skills
  • Ability to build relationships with internal and external stakeholders  
  • Flexibility and adaptability to changing workloads

Job Responsibility :

  • Manage all aspects of the day-to-day running of the practice
  • Be responsible for client, referrer and third party relationships.
  • Ensure that the individual needs of clients are central to all business actions.
  • Dynamic diary management to maximise client bookings and billing opportunities.
  • Train staff in the business' administrative practices, policies and procedures.
  • Maintain client records in the practice management system.
  • Debt management and liaison with clients and third parties to settle accounts.
  • Ensure client and business privacy and confidentiality is maintained at all times
  • Demonstrate and encourage leadership and teamwork.
  • Gather feedback from clients to improve all aspects of the practice.
  • Answer telephone and web-based client enquiries.
  • Complete all tasks and activities specified in the position's performance indicators.
  • Ad hoc administration and projects as required.

Job Functions :

Administration

Job Benefits :

  • Full-time or part-time job share
  • Permanent work-from-home role
  • Great team culture - daily connection and fun.
  • Always interesting, never a dull moment.
  • Flexible work hours around your other life, study, work, and parenting commitments
  • Genuinely disability-friendly employer - high percentage of disabled staff / staff with disability.

Selling Point :

Permanent work-from-home role with great team culture

Contact :

Nicolle Griffin

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