![Knox City Council](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
1 month ago
**Job no**: 494569
**Work type**: Temporary Full-time
**Location**: Knox Civic Centre
**Categories**: Customer Service
**Your new role**
We are currently hiring two full time Customer Service Officer positions. We have one opportunity available on a 6 month fixed term contract and another opportunity available on a 12 month fixed term basis.
The Customer Service Officer provides a responsive interface between the community and the Council through a number of service environments. The role will provide courteous and responsive answers and solutions to customer enquiries.
The Customer Service Officer will rotate between a busy contact centre and service centre, and provide effective and valuable service to both internal and external parties, ensuring communications are clear, concise and accurate, maintaining the integrity of the organisation’s profile in all dealings with customers.
Work will be allocated on a roster basis and spread across our service hours of Monday to Friday, 8am to 5pm.
This is a Band 4 classified role, remuneration will be $66,477 - $70,878 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.
**What you will need to thrive**
You will demonstrate the ability to liaise, coordinate and communicate with a diverse range of internal and external stakeholders, strong commitment to quality, detail, deadlines, as well as dedication to deliver an excellent customer experience.
You will have a vibrant, friendly personality and your resilient nature will see you thrive in this unique, challenging and rewarding role.
You will be adaptable and flexible in your approach, with the ability to navigate a complex environment, as well as having the confidence to deal with all levels of the organisation and be a sound problem solver.
The key selection criteria for this role are:
- Comfortable within a telephone contact centre and frontline service environment, handling between 60 and 100 customer contacts per day at varying levels of difficulty.
- Excellent communication (verbal and written) skills and demonstrated ability to listen, understand and negotiate successful outcomes.
- Ability to prepare clear and accurate notes using appropriate writing style and grammatically correct language.
**How to apply**
Please provide a resume and brief cover letter addressing the ‘what you need to thrive’ section from the position description to outline how your experience and skills relate to the role.
Review the full position description now via our Knox City Council Careers Page.
**Why Us**
At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments. We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.
We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.
Beyond that, we also offer:
- accrued days off for full time employees;
- growth and learning opportunities;
- career development;
- reward and recognition programs; and,
- a supportive Employee Assistance Program.
To view the inherent requirements for this position please see attachment below.
Office Based role(s) - Inherent Requirements Table.DOCX
**Advertised**: 06 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 22 Jan 2023 AUS Eastern Daylight Time
We have other current jobs related to this field that you can find below
-
Customer Service Officer
3 weeks ago
City of Hawkesbury, Australia YMCA NSW Full time**Date**:12 Apr 2024 **Location**: Hawkesbury, AU **Company**:YMCA NSW - **Be a part of creating great experiences for members of our community**: - **Provide first class service to all members and guests**: - **You will be the first and last person our members see in our facility** Our customer service officers are passionate about creating awesome...
-
Customer Service Officer
6 days ago
City of Hawkesbury, Australia YMCA NSW Full time**Date**:28 Feb 2024 **Location**: Hawkesbury, AU **Company**:YMCA NSW - **Be a part of creating great experiences for members of our community**: - **Provide first class service to all members and guests**: - **You will be the first and last person our members see in our facility** Our customer service officers are passionate about creating awesome...
-
Customer Service Officer
2 weeks ago
City of Hawkesbury, Australia YMCA NSW Full time**Date**:7 Aug 2023 **Location**: Hawkesbury, AU **Company**:YMCA NSW - **Be a part of creating great experiences for members of our community**: - **Provide first class service to all members and guests**: - **You will be the first and last person our members see in our facility** Our customer service officers are passionate about creating awesome...
-
Customer Service Officer
5 days ago
City of Whittlesea, Australia Criterion Industries Full timeEpping, Australia | Posted on 10/01/2024Australian family owned and operated since 1981, we are Criterion Industries. We specialize in high-quality aluminum partitioning systems, sliding systems, doors, and hardware accessories, continuously innovating for the commercial and residential building industry.At Criterion Industries, we pride ourselves on our...
-
Customer Service Officer
5 days ago
City of Hawkesbury, Australia YMCA NSW Full timeDate:7 Aug 2023Location: Hawkesbury, AUCompany:YMCA NSW- Be a part of creating great experiences for members of our community:Provide first class service to all members and guests:- You will be the first and last person our members see in our facilityOur customer service officers are passionate about creating awesome experiences and building strong...
-
Customer Service Officer
5 days ago
City of Brimbank, Australia Ausreo Full timeCustomer Service Officer - Sunshine North Posted: 20/05/2024 Closing Date: 30/06/2024 Job Type: Permanent - Full Time Location: Sunshine North Job Category: Customer Service Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business...
-
Customer Experience Analyst
3 weeks ago
City of Knox, Australia Knox City Council Full time**Job no**: 494713 **Work type**: Permanent Full-time **Location**: Knox Civic Centre **Categories**: Communications and Marketing We have an exciting opportunity for an Analyst to join our Customer and Communications team. As our new Customer Experience Analyst, you will make a difference daily by utilising data-driven customer insights to support the...
-
Food Services Officer
4 weeks ago
City of Knox, Australia Knox City Council Full time**Job no**: 494692 **Work type**: Permanent Full-time **Location**: Knox Civic Centre **Categories**: Home and Community Care **Your new role** We have an exciting opportunity for a Food Services Officer to join our Social Connections Team and make a difference in our community. You will help build a positive social environment for our residents and be...
-
Customer Experience Analyst
5 days ago
City of Knox, Australia Knox City Council Full timeJob no: 494713Work type: Permanent Full-timeLocation: Knox Civic CentreCategories: Communications and MarketingWe have an exciting opportunity for an Analyst to join our Customer and Communications team.As our new Customer Experience Analyst, you will make a difference daily by utilising data-driven customer insights to support the delivery of business...
-
Food Services Officer
5 days ago
City of Knox, Australia Knox City Council Full timeJob no: 494692Work type: Permanent Full-timeLocation: Knox Civic CentreCategories: Home and Community CareYour new roleWe have an exciting opportunity for a Food Services Officer to join our Social Connections Team and make a difference in our community. You will help build a positive social environment for our residents and be the face of council with our...
-
Customer Consultant
5 days ago
City Of Knox, Australia Blackwoods Full timeThe Opportunity A great starter role if you are looking to build their careerAs a Customer Consultant, you will be part of a broader team that provide support to our customers and Account Manager Team.You will contribute to success by assisting customers with queries while being proactive to problem solve with overall satisfaction being an important...
-
Customer Service Officer
3 weeks ago
City of Hawkesbury, Australia YMCA NSW Full time**Date**:16-Jan-2023 **Location**: Hawkesbury, AU **Company**:YMCA NSW - **Learn valuable administration, customer services and sales skills**: - **Be a part of creating great experiences for members of our community**: - **Enjoy a great work/life balance with mornings, evenings and weekend shifts**: - **Work across our two WSU sites - Penrith and...
-
Customer Service Officer
5 days ago
City of Rockingham, Australia City of Rockingham WA Full timeThe Aqua Jetty in Warnbro is one of the City's and WA's premier aquatic and health facilities and we are committed to providing excellent customer service to all patrons during every visit. The centre offers a range of programs and facilities for the whole community and is open 7 days a week.As a Customer Service Officer, you will provide support to the...
-
Customer Service Officer
5 days ago
City of Hawkesbury, Australia YMCA NSW Full timeDate:16-Jan-2023Location: Hawkesbury, AUCompany:YMCA NSW- Learn valuable administration, customer services and sales skills:Be a part of creating great experiences for members of our community:- Enjoy a great work/life balance with mornings, evenings and weekend shifts:Work across our two WSU sites Penrith and HawkesburyAre you looking for a fun and...
-
Customer Service Officer
5 days ago
City of Rockingham, Australia City of Rockingham Full timePermanent, Part-time (24 hours per week)Worked Monday, Thursday and Friday each week (days non-negotiable)The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life. One of the fastest growing local governments in the south metropolitan area, we are responsible for...
-
Customer Service Officer
5 days ago
City of Parramatta Council, Australia Uniting Full timeCustomer Service Officer - Full time Fixed term contract to 30th May Parramatta CBD as a base location3 days working from the office and 2 days working from homeAbout UnitingAt Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We areimaginative, respectful,...
-
Customer Service Officer
5 days ago
City of Armadale, Australia Workskil Australia LTD Full timeAbout the RoleThis role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues.This role is being offered on a full time, ongoing basis and will be...
-
Customer Service Officer
5 days ago
City of Rockingham, Australia Workskil Australia LTD Full timeAbout the RoleThis role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues.This role is being offered on a full time, ongoing basis and will be...
-
Customer Service Officer
5 days ago
City of Canada Bay Council, Australia Quay Appointments Full timeCustomer Service Officer 3-Month ContractDrummoyne NSW$40.00p/h - $42.0p/h + superOur clientis dedicated to serving our community by providing exceptional services and support to residents. They strive for excellence in all aspects of governance and administration, ensuring that our citizens receive the highest standards of care and assistance.We are seeking...
-
Field Service Engineer
5 days ago
City of Knox, Australia Thermo Fisher Scientific Inc. Full timeWork ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, each one of our 125,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and saferRequire Position Summary:You will install, calibrate, maintain and repair...