Customer Service Officer

1 week ago

City of Canada Bay Council, Australia Quay Appointments Full time
Customer Service Officer
3-Month Contract
Drummoyne NSW
$40.00p/h - $42.0p/h + super


Our clientis dedicated to serving our community by providing exceptional services and support to residents. They strive for excellence in all aspects of governance and administration, ensuring that our citizens receive the highest standards of care and assistance.
We are seeking a dynamic and motivated Customer Service Officer to joint there team on a 3-month contract basis. As a Customer Service Officer, you will be the first point of contact for residents, providing assistance, information, and support on various municipal services and inquiries.

Key Responsibilities:
  • Handle incoming inquiries via phone, email, and in-person with professionalism and empathy.
  • Assist in resolving customer issues and complaints, escalating complex matters to the appropriate departments when necessary.
  • Maintain accurate records of interactions and transactions in the customer service database.
  • Respond to customer action requests, enquires and transactions in relation to services that Council provides in a professional, accurate and efficient manner, referring to existing customer services processes and other Council officers for clarification and further information as required.
  • Assist customers with the compilation and lodgement of applications.
  • Ability to use technology to ensure work efficiency, as well as to troubleshoot and solve problems.
  • Actively participate as a team member by assisting colleagues as necessary and support continual improvement of processes and systems that contribute to achieving best practice and improvement in the quality of customer services.
  • Ensure personal presentation is professional at all times.
  • Determine applicable fees for services requested in accordance with internal policies.
Qualifications:
  • Previous experience in a customer service role, preferably in a government or municipal setting.
  • Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • Strong interpersonal skills and the ability to interact with a diverse range of individuals with tact and professionalism.
  • Demonstrated problem-solving abilities and the capacity to handle challenging situations with patience and diplomacy.
  • Proficiency in computer applications, including MS Office and customer service software.
  • High school diploma or equivalent; additional education or training in customer service is an asset.
Benefits:
  • Competitive hourly rate
  • Opportunity to gain experience in local government administration
  • Collaborative and supportive work environment
How to Apply: If you are passionate about customer service and making a difference in your community, we encourage you to apply by submitting your resume as a WORD DOCUMENT FORMAT.
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