Guest Services Agent

2 months ago

Hobart, Australia Wrest Point Hobart Hotel Full time

**Work type**: Casual
**Location**: Hobart
**Function**: Front Office/Reception

As a Guest Services Agent at MACq 01, you will create a warm, inviting and welcoming atmosphere for our guests through genuine and passionate interactions. This role supports varied aspects of Front Office operations. You will be responsible for daily guest check ins and check outs, making and amending reservations, booking and confirming internal and external tours, updating guest profiles, assisting with luggage and valet parking, and any other needs the guest may have during their stay.
- Experience in a similar front office role at a comparable property (desirable),
- Reservations experience (desirable),
- Exceptional attention to detail,
- Hold a current drivers licence,
- Have, or can obtain, a valid RSA,
- Strong time management, organisation and planning skills, including managing own time, problem solving and meeting deadlines,
- Exceptional written, verbal and interpersonal skills, and the ability to effectively communicate with a diverse range of internal and external stakeholders,
- Excellent attention to detail, and
- Sound computer skills with proficiency in MS Office and property management systems (RMS - desirable).

In joining our team at MACq 01, you can expect to receive:

- Opportunities to grow and expand your hospitality career,
- Training opportunities spanning across internal properties and other tourism operators,
- A positive, team focused working environment,
- Performance based incentives, and
- Exclusive Federal Group employee benefits including access to internal career opportunities, internal and external discounts, staff meals, and much more

**Advertised**: 01 Nov 2023 11:00 AM Tasmania Daylight Time
**Applications close**: 15 Nov 2023 9:00 AM Tasmania Daylight Time

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