Liability & Dispute Specialist
3 days ago
Based in Head offive in East Hawthorn
- Flexible work environment
**Responsibilities**:
- Reporting to the Liability & Compliance Manager
- Technical advice and Decision sign off in line with the WIRC Act and WorkSafe Victoria guidelines.
- Represent Coles Team Cover (CTC) at the Accident Compensation Conciliation Service.
- Manage a small portfolio of Impairment benefit claims
- Maintaining knowledge of workers compensation legislation, regulatory framework, issue resolution processes, court cases and ensuring all actions remain
- Assisting in determining lability on complex claims both initial and ongoing
- Representing Coles at mediation and conciliation to ensure pragmatic outcomes considering Team Member impact, commercial result, and reputation protection
- Conducting internal claim reviews with the claims team to increase their capability in making liability decisions and resolving disputes.
**Requirements**:
- Significant experience in managing claims in a workers compensation is essential, specifically in delivering strong outcomes with difficult claims.
- Prior exposure in other areas of workers compensation such as in regulatory and compliance would be highly desirable.
- Strong understanding of customer service and experience interfacing into customers in difficult situations.
**Formal Education**:
- A qualification or certification in a health or
business-related field (highly desirable)
**Technical Competencies**:
- Thorough understanding of workers
compensation claim management
- Technical and legislative knowledge
- Determination of liability through sound decision
making
**Commercial Skills**:
- Excellent customer service and negotiation skills
to achieve optimal outcomes
- Excellent written and verbal communication
skills
**Technology Competency and Familiarity**:
- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems
-
North Service Centre Inspecie Specialist
6 months ago
Melbourne, Australia AMP Full timeNorth Service Centre Inspecie Specialist If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...
-
Product Support Specialist
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Product Support Specialist
4 months ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Complaints Team Quality Coach-north Service Centre
6 months ago
Melbourne, Australia AMP Full timeComplaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Liability Specialist
3 months ago
Melbourne, Australia EML Group Full timeLiability Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows...
-
Nsc Quality Coach
3 days ago
Melbourne, Australia AMP Limited Full time**The opportunity** The Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes. **How you will make an impact** - Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of...
-
North Service Centre Quality Coach
7 months ago
Melbourne, Australia AMP Full timeNorth Service Centre Quality Coach If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...
-
Liability Specialist
3 months ago
Melbourne, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Lawyer/associate, Liability/casualty
7 months ago
Melbourne, Australia Kennedys Law Full time**Team** Kennedys is a global firm and has had a presence in Australia since 2006. In 2017, Kennedys Melbourne opened to reinforce the firm's commitment to the Australian market and then Perth in 2021. In July 2022, Kennedys opened an office in Brisbane. The Melbourne office advises on casualty and liability, healthcare, dispute resolution and employment....
-
North Service Centre Inspecie Specialist
7 months ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Claims Specialist, Liability
3 hours ago
Melbourne, Australia Victorian Managed Insurance Authority Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Managed Insurance Authority **Salary**: Salary not specified Occupation: Insurance and Superannuation Reference: VG/1838513 Contribute and utilise your expertise as an experienced Claims Specialist (Liability) working in our Risk, Insurance and Claims Solutions Division. **Claims...
-
Product Support Specialist
7 months ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Equity & Inclusion Specialist
1 week ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Technology Support Specialist
7 months ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Workplace Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Culture Amp Full timeWorkplace Experience SpecialistEstimated Salary: $80,000 - $110,000 per annum.Culture Amp is seeking an experienced Workplace Experience Specialist to join our team in Melbourne. As a key member of our team, you will play a vital role in shaping the workplace experience for employees in APAC.In this role, you will be responsible for creating a welcoming,...
-
Customer Success Coach, Enterprise
2 days ago
Melbourne, Australia Culture Amp Full time*We have a _**_remote-first culture_**_ and this position can be based anywhere from Australia. This role can be fully remote or a hybrid if you are in Melbourne. We encourage you to work in the way that best suits you.*_ **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 5,000...
-
Commercial Liability Claims Specialist
2 months ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeJob OverviewWe are seeking an experienced Commercial Liability Claims Specialist to join our team at Gallagher Bassett. As a key member of our claims team, you will play a vital role in managing complex General Liability claims for our clients.About the RoleThis is an exciting opportunity to work with a diverse and unique General Liability claims portfolio....
-
North Service Centre Quality Coach
7 months ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Advice Operations Consultant
7 months ago
Melbourne, Australia AMP Full timeAdvice Operations Consultant If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...
-
Claims Specialist, Liability
3 hours ago
Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time**Claims Specialist (Liability), Full Time Ongoing Opportunity!** - ;Hybrid working - ;Melbourne CBD, close to Flinders Street Station - ;Ongoing Opportunity **Why you are here** As a Claims Specialist, you are responsible for managing a discrete portfolio of claims (which includes managing abuse claims) that delivers client focused solutions which build a...