Service Designer Aps6

7 months ago


Canberra, Australia DFP Recruitment Services Full time

**Job description**:

- **12 month contract with possible extension**:

- ** Location: Brisbane, Canberra, Melbourne, Sydney, Adelaide, Hobart, Perth, Darwin**:

- ** Hourly Rate: $55 - $65ph + 11% Super**:

- ** No clearance required for this role**

**About the Role**
DFP Recruitment is seeking a
**APS6**
**Service Designer **to join our Federal Government team for a 12 month assignment.

The Mental Health & Well-being Services area currently delivers a suite of group programs to support their clients and are delivered through a mixed approach of direct delivery by the Department and in partnership with other health organisations.

**Other duties**
- Support delivery of the Current State Stakeholder Research component of the Current State Review project ; adopting contemporary Human Centred Design methodologies to deliver high quality analysis and synthesis of findings.
- Support the Director - Service Design to identify and map current services and stakeholder journeys.
- Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods, to understand the needs and motivations driving behaviours.
- Synthesise initial research data to identify themes and patterns leading to stakeholder insights, from which to develop solution design opportunities.
- Based on research, identify ideas and initial concepts to improve interactions, both digital and in person, communicating findings and proposals in partnership with other Program staff.
- Facilitate Design Sprints and low to medium complexity co-design activities; including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverables such as customer interaction flows, journey maps, designs, and physical/digital prototypes.
- Communicate project progress, achievements, updated timelines and next steps with internal stakeholders and sponsors.
- Produce Program and Project management reporting and documentation

**Mandatory skills and experience**
- Strong Design Sprint facilitation and co-design skills. Proven ability to synthesise information quickly and convert ideas into high quality design concepts.
- Demonstrated experience creating well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Deep theoretical and practical experience in Human Centred Design in complex organisational and stakeholder environments.
- Abilty to work in a complex, strategic, technical and fast-paced environment.

**Desirable Experience**
- Tertiary qualifications in an appropriate discipline and extensive work experience.

**How to apply**
**Aureen Vaz** via
**02 6162 7335**

** **Shapes strategic thinking, Achieves results, Supports productive working relationships,Displays personal drive and integrity and Communicates with influence.

Note: You may be required to provide evidence of your COVID-19 vaccination status.



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