Service Designer

3 weeks ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 6
- Canberra, ACT; Brisbane, QLD; Melbourne, VIC; Sydney, NSW
- $98,105 - $107,880

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**About the Division**
The Digital Solutions Division (DSD) designs, builds, maintains, and supports large-scale (enterprise) specialised software systems used by departmental staff and businesses to provide quality services to job seekers and employers; respond to national future skills needs through access to VET graduates with the right skills; reduce barriers to undertaking quality VET; administer and implement programs and services related to Workplace Support.

**The Role**
Reporting to a Director or Delivery Manager, the Service Designer will work as part of a multi-disciplinary agile team delivering IT systems for the department. You will work with business system owners and users to identify and document the problems that need to be resolved including broad understanding of the relative value of addressing different parts of the problem. You may work alongside business representative, system users, process participants, Product Managers, Product Owners, Business Analysts, Technical Architects and Solution Designers, Communications and Change Management staff.

You will report on your work. You will work to identify and manage issues that block your progress. You will work independently under broad direction.

The successful applicant will receive the necessary training, mentoring, and guidance to perform the key responsibilities of the role and to advance their careers in the Australian Public Service (APS).

**Duties and Responsibilities**
Responsibilities of the APS6 may include:

- Lead a range of user research activities.
- Working with others to create artefacts and documents describing the current state of a service, the impacted users and key problems and outcomes. This will include Service Blueprints, personas and other industry standard artefacts.
- Work with a diverse range of policy, business and IT stakeholders to co-design and document a future state that balances desirability, feasibility and viability.
- Using contemporary user-centred design approaches to elicit and replay information in formats consumable by business and system users.
- Working with Business and System Analysts and Solution architects to ensure all aspects of a solution are aligned toward delivering the same outcomes and experience.
- Working with UX/UI and Accessibility staff to ensure solutions are user centric and meet policy requirements.
- Representing the voice of the user in delivery and project management teams.

**Qualifications and Education**
Essential
- Knowledge of agile delivery
- Knowledge of user centred design practices and methods
- Knowledge of user experience practices and methods
- Knowledge of service design practices and methods

Desirable
- Industry education / certifications

**How to Apply**
Applicants are required to provide up to a two-page summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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