Customer Service Representative

4 months ago

Melbourne, Australia Country Road Group Full time

**Job no**: 996505
**Work type**: Part-Time
**Location**: Melbourne - CBD & Inner
**Categories**: Customer Service

**Purpose**

Starting in October, we have exciting opportunities for passionate, motivated and engaging individuals to join our Head Office Customer Service Team on a Part-Time, 3 month basis.

This is our busiest and most exciting time of the year and is a time when it is even more important for us to be there for our customers to provide a memorable shopping experience.

Reporting to the Customer Service Coordinator, you will be accountable for providing exceptional Customer Service and support to all customers and our Country Road Group stores. You will be the first point of contact and represent our brands including Country Road, Trenery, Witchery, Politix & Mimco. You will meet the needs and expectations of our customers by delivering positive customer experiences at every interaction and you will be predominantly working across our Live Chat and SMS Channels.

With a hybrid working environment, you will work the majority of your shifts from home and will currently be required to work from our Burnley Head Office for a minimum of 2 days per month, **_with the exception of Induction which will be conducted in the office_**.

**Key Accountabilities**
- Provide front line Customer Service and support to all Country Road Group customers
- Consistently provide exceptional customer service
- Support the various loyalty programs and associated administrative tasks
- Manage complaints to the highest standard ensuring delivery of first-time customer resolution
- Effectively manage customer feedback to deliver positive customer service experiences
- Understand and adhere to brand policies and procedures, ensuring to execute these with confidence and accuracy
- Support the wider Customer Service Team in achieving department KPI targets and goals
- Log customer interactions via Salesforce to ensure the effective delivery of customer reporting and trends to all areas within the business.

**Key Capabilities**
- Previous customer service experience in a customer facing or call centre environment
- The capability to thrive in a fast-paced, ever changing environment
- Intermediate computer skills
- A good understanding of business social networking websites
- Excellent communication skills both written and verbal
- Attention to detail with exemplary use of grammar
- A team player approach and enjoys working in a fun, interactive and supportive team
- Strong negotiation skills with the ability to manage difficult situations and conflict
- A solution focused approach with the ability to multitask and prioritise effectively
- High attention to detail
- Strong active listening skills
- The ability to work independently.

**Why work for CRG?**

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:

- Generous employee discounts across our House of Brands
- A genuine, open and high performing culture
- Potential to move to a permanent role dependant on performance and needs of the department.

**To be considered for a Part-Time FTC Position, you will need to be available for**:

- 4 days per week
- Be available for 1 weekend day per week
- You are required to be available Tuesday to Friday between 9:00 to 4:00pm for the first 2 weeks of training, which will be conducted between our Burnley Head Office and at home
- Be available to start induction on 1st October.

**Advertised**: 21 Aug 2024 AUS Eastern Standard Time
**Applications close**: 11 Sep 2024 AUS Eastern Standard Time

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Australian Distilling Co Full time

    Customer Service RepresentativeAustralian Distilling Co is seeking an experienced Customer Service Representative to join our team. As the face of our brand, you will be responsible for delivering exceptional customer service and ensuring our venue is presented to the highest standard.

  • Customer Service Representative

    7 months ago

    Melbourne, Australia Labourpower Recruitment Services Full time

    **PURPOSE OF THE JOB**: The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers. This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Grace Worldwide (Australia) Pty Limited Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Grace Worldwide (Australia) Pty Limited. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

  • Customer Service Representative

    7 months ago

    Melbourne, Australia Eightcap Pty Ltd Full time

    Customer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve.As a Customer Service Representative, you will be responsible for managing inbound calls...

  • Customer Service Representative

    7 months ago

    Melbourne, Australia Speller International Full time

    Company Overview: Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking two Customer Service Representative who have worked in manufacturing industry to join our client's team for an asap start for an permanent...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Public Sector People are collaborating with a local council in the eastern suburbs to recruit a skilled Customer Service Representative for a 3-month temporary position.Key Details:Position: Customer Service RepresentativeDuration: 3 monthsWork Hours: 38 hours per weekLocation: Eastern SuburbsRate: $39.73 per hour + SuperThis is an excellent opportunity for...

  • Customer Service Representative

    1 month ago

    Melbourne, Australia Laminex Australia Full time

    Customer Service Representative – TullamarineWe're seeking Customer Service Super...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our team at Community Bank Lang Lang. As a key member of our branch, you will be responsible for delivering exceptional customer service and ensuring that customers receive a personalized banking experience.As a Customer Service Representative, you will be the face of the...

  • Customer Service Representatives

    7 months ago

    Melbourne, Australia JS Retail Full time

    Be our next Customer Service Representative. Whether you get energy from making a customer’s day better, sharing the story behind a great coffee, or delivering an awesome customer experience - JS Retail can be the place where you find your purpose. If you want to build first-rate customer service skills in a workplace that is fast-paced and dynamic, then...

  • Customer Service Representatives

    3 months ago

    Melbourne, Australia Suncorp Group Full time

    **We have multiple exciting opportunities for Customer Service Representatives to join our CIL Insurance Team in Melbourne.** **Position Overview**: - **Job Title**: Customer Service Representative - **Brand**: CIL Insurance - **Role Type**: Permanent Full-time - 37.5 hours per week - **Location**: 530 Collins Street, Melbourne VIC 3000 - **Work...

  • Customer Service Representative

    6 months ago

    Melbourne, Australia Insurance Australia Group LTD Full time

    Customer Service Representative Make a difference as a **Customer Service Representative** Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We're here for you. Are you ready? **YOUR ROLE** We have an opportunity for multiple Customer Service Representatives to join our community-minded WFI family on Permanent fulltime...

  • Customer Service Representative

    6 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Service Representative - Contact Centre - Melbourne**: **Job no**: VOLDDOCCS24 **Business unit**: Personal Banking **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD, VIC- Melbourne inner - **Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career**: - **Make a real difference for our customers...

  • Customer Service Representative

    4 months ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative **You are** a hard worker who's driven to make a difference for our customer **We are a** diverse and inclusive team **Together we** can create brilliant customer experiences **Do Work that Matters** As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Canon Full time

    We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for the efficient management of physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.Key ResponsibilitiesProvide...

  • Customer Service Representative

    7 months ago

    Melbourne, Australia Eightcap Pty Ltd Full time

    Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Toll Transport Pty Ltd Full time

    About Toll Transport Pty LtdToll Transport Pty Ltd is a leading provider of logistics and transportation solutions. With over 130 years of experience, we have built a reputation for reliability, efficiency, and customer satisfaction.Our team of experts provides end-to-end supply chain solutions, from warehousing and distribution to dedicated transport...

  • Customer Service Representative

    7 months ago

    Melbourne, Australia HERTZ Full time

    Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Customer Service Representative

    7 months ago

    Melbourne, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Customer Service Representative

    7 months ago

    Melbourne, Australia Hudson Australia Full time

    **A manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2B) to be based in their office in Cremorne.** **Customer Service Representative (Business to Business)** - International manufacturer and distributor of sports apparel - Flexible hybrid work model - Great employee perks and discounts - Great work culture and a...