Engagement Delivery Lead

2 months ago

Sydney, Australia Cognizant Full time

**Job description**

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

**Position Summary**:

- Be part of integrated client’s QA Management team, plan tasks with client QA delivery and ensure the completion of the same on time.
- Prepare for regular connects with client stakeholders, prepare team for monthly and quarterly governance calls and run these calls successfully with clients on regular basis.
- Discuss with different client stakeholders and identify new opportunities to grow and excel from client perspective continuously.
- Ensure on time quality delivery and no escalations on delivery, address any urgent escalations on time.
- Submit, review and get on time approvals on regular activities like invoicing, SOWs, new hardware / software installations.
- Discuss and suggest best practices, identify transformation opportunities and areas of improvements to client and get approvals to implement them on regular basis.
- Have regular connect with team - ONSITE and OFFSHORE to ensure team is aware of common goals and objectives for quality delivery.
- Contribute to new proposals, contract renewals with client.
- Resource level issues identifications, address them on time.
- Forecast ramp ups, back fill options, opportunities for skill retention within teams.

**Mandatory Skills**:

- Overall 17+ years of experience with more than 7 + years of experience in Test delivery management across different clients.
- Handled technical upgrade and migrations from legacy to COTS products implementations like Siebel to SFDC which requires analysis and strategy preparations.
- Ability to support client across different time zones including India and Australia, by ramping up shift team and operating successfully to enable delivery across co-locations successfully.
- Exposure into Retail POS testing landscape, different hardware and Windows POS software, working with different development vendors to enable a seamless delivery.
- Exposure to operations and invoicing process, getting accurate forecasts, on time approvals.

**Roles and Responsibilities**:

- Responsible for the overall Quality Engineering delivery across managed services contract and other on-going testing contracts.
- Single point of contact for client stakeholders to provide regular updates on Contract level SLA and KPI commitments.
- Responsible to ensure quality in all phases of testing committed from System testing, System Integration testing to Pre-prod testing.
- Evaluate and determine the Root cause analysis of the production issues and identify any improvements in quality of testing.
- Responsible to ensure on time invoicing, contract renewals, contractual commitments with client.
- Lead the monthly and quarterly governance calls with client stakeholders giving them the glimpse on delivery highlights, achievements, value adds and to get feedback on improvement areas.
- Responsible for ramp ups of new opportunities coming up from client side and providing periodic updates on ramp downs and backfills to ensure no impact to delivery
- Review and sign off on QA deliverables from Cognizant to client.

**Salary Range: >**$100,000

**Date of posting**:07/10/2024

**About Cognizant**:
LI-CTSAPAC

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