Customer Experience Specialist

2 weeks ago


Brisbane, Australia Talent International Full time

australia brisbane permanent including superTalent International is searching for an experienced **Customer Experience Specialist **to join our client, a large mining company based in **Eight Mile Plains** on an** Permanent Basis.**

**// Permanent Role**
**// 2 Days WFH Per Week**
**// Eight Mile Plains, Brisbane Location**

**The role**:
**Responsibilities**
- Become the SME and primary point of contact for implementation, support and value generation for the mine technical solution for dealers and their customers.
- Coordinate PoV implementations between dealers and delivery teams and work with dealer and client’s staff to support the in-field installation of the mine’s PoV and subsequent ecosystem partner solutions.
- Maintain a regular contact cadence with dealers to address any technical or solution usage questions, concerns or roadblocks associated with either the use or installation of mine technology.
- Monitor the status of the PoV with individual dealers and provide timely updates on any progress, risks, or issues.
- Understand the costs and value from implementation, configuration, training and support of solution and work with Solution Manager to determine value and contribution to overall profitability
- Assist with being the first layer of technical mine support for dealers and coordinate with Client’s Support as required to establish, document and continuously improve business processes.
- Create, maintain and provide system documentation.
**Requirements**:

- 5+ years technical customer support experience in mining equipment and software-based asset health solutions
- Knowledge of asset management principles, processes, KPIs, standards, and best practices in the mining industry
- Experience with reporting in multiple BI / analytics tools
- Previous experience with asset health technologies and services for mining or similar industry (e.g. oil and gas, etc.) is a plus
**How to Apply**:



  • Brisbane, Australia Wenco (a Hitachi Construction Machinery subsidiary) Full time

    We are currently looking for a full-time Customer Experience Specialist to join our office in Brisbane, Australia The Customer Experience Specialist acts as the primary point of contact and technical solution Subject Matter Expert (SME) for the installation, configuration and use of the asset health and condition monitoring system - ConSite Mine. The...

  • Experience Leader

    4 weeks ago


    Brisbane, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Brisbane, Australia Wenco (a Hitachi Construction Machinery subsidiary) Full time

    We are currently looking for a full-time Digital Solutions Manager to join our office in Brisbane, Australia The Customer Experience Specialist acts as the primary point of contact and technical solution Subject Matter Expert (SME) for the installation, configuration and use of the asset health and condition monitoring system - ConSite Mine. The specialist...


  • Brisbane, Australia Culture Kings Full time

    **Who we are** Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail...


  • Brisbane, Australia Talent International Full time

    **Job Details**: **Location** Eight Mile Plains **Salary** AU$140000 - AU$180000 per annum **Job Type** Full Time **Ref** BBBH102707_1686290912 **Contact** Samantha Nielson **Posted** about 2 hours ago Talent International is searching for an experienced **Customer Experience Specialist** to join our client, a large international mining company...


  • Brisbane, Australia Verify Consulting Full time

    Immediately available role - Brisbane South - Up to $140,000 plus super **Customer Experience Specialist - Asset Management** **The Client** Our client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety. They have a suite of solutions that encompass various...

  • Customer Experience

    4 days ago


    Brisbane, Australia Australian Retirement Trust Full time

    **Australian Retirement Trust is on the hunt for a dynamic customer experience innovator to bolster our Customer Experience and Service Design team.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative...


  • Brisbane, Australia WorkCover Queensland Full time

    **Job no**: 493288 **Work type**: Fixed Term - Full Time **Location**: Brisbane CBD **Categories**: Digital and Technology Group **First Nations Customer Experience Specialist (Indigenous Identified) - 12 Month Fixed-Term Contract** This is an Indigenous Identified position. WorkCover Queensland recognises that being of Aboriginal and/or Torres Strait...


  • Brisbane, Australia Inchcape Full time

    **Who are we?** At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. We are committed to putting our customers first every time, every day, everywhere. We promise to offer more choice, more transparency, more value, more support and most of all, more of everything our customers expect. Our...


  • Brisbane, Australia Culture Kings Full time

    **World famous for Streetwear** Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100+ leading street, sport, and fashion brands from around the globe, as well as World Exclusive pieces you won’t find anywhere else, the Culture Kings...


  • Brisbane, Australia Goodstart Early Learning Full time

    **Role**: Digital Experience Specialist **Location**: Brisbane, Queensland **Employment Type**: Full-Time We’re Goodstart With 16,500 “Goodstarter” team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the...


  • Brisbane, Australia Suncorp Group Full time

    **Drive business and group priorities within this critical customer role**: - **Permanent role**: - **An opportunity to build strong relationships**: - **Brisbane CBD location** The **Customer Care Specialist **role is responsible for providing specialised support for customers who are experiencing severe vulnerability, by proactively managing or guiding...


  • Brisbane, Australia Give A Grad A Go Full time

    **Company profile - Supply Chain & Logistics** Our client is a fast-growing global supply chain logistics organisation. With offices in the UK, USA, UAE and Australia, they supply premium foods to the travel industry and are part of one of the world’s largest combined air services providers. They provide bespoke products to suit their customers needs and...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...


  • Brisbane, Australia First Grade Recruitment Full time

    **Digital Customer Experience Advisor** **Location**:Logan City Council - 150 Wembley Road, Logan **Rate**: $48.03 per hour + Super **Contract Length**: ASAP - September Logan City Council is seeking a passionate and savvy Digital Customer Experience Advisor to join the team. This is an exciting opportunity to play a crucial role in shaping the online...

  • Engagement Officer

    2 weeks ago


    Brisbane, Australia National Heavy Vehicle Regulator Full time

    **About the role** A unique opportunity is now available for an experienced and energetic CX specialist to join the National Heavy Vehicle Regulator’s (NHVR) Corporate Affairs division. Reporting to Manager Industry Engagement and Customer Experience, you will use your extensive CX knowledge and experience to conceptualise, develop and implement customer...


  • Brisbane, Australia First Grade Group Full time

    Listed: Apr 17, 2024 - Reference: 3771607 - Contract or Temp - Location: Brisbane **Digital Customer Experience Advisor** **Location**:Logan City Council - 150 Wembley Road, Logan **Rate**: $48.03 per hour + Super **Contract Length**: ASAP - September Logan City Council is seeking a passionate and savvy Digital Customer Experience Advisor to join the team....


  • South Brisbane, Australia Indigenous Workstars Full time

    Create positive change in community Five Bridges is an established organisation, born from a passion to assist local Aboriginal and Torres Strait Islander communities in a hand on, feet to the ground manner that will see our local communities flourish. We are seeking an experienced and highly organised Customer Experience coordinator to provide support to...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...


  • Brisbane, Australia Moncel Full time

    **About Us** Moncel is one of the fastest-growing companies in the online education space. With 7 international brands, and operations in Australia, Canada and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest...