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Service Desk Analyst

2 months ago

Adelaide CBD, Australia Paxus Australia Pty Ltd Full time

Posted 28 February 2023
- SalaryPaxus Pays Weekly
- LocationAdelaide CBD
- Job type Permanent
- DisciplineIT General
- ReferenceBBBH260461_1677535675

**Job description**:
Looking for an experienced, customer focused service desk analyst who will work within the Security & Infrastructure Branch of the Technology & Security Division for a major government agency.
- Non-ongoing 6 months with 6 month extension option.
- In addition to your salary, the role includes holiday pay, sick pay, 15.4% contribution to superannuation, and flextime.
- Applicants must be Australian Citizens

**Responsibilities**
- Providing high quality customer service to staff and members of the public
- provide level 1 IT support as well as assisting staff with HR queries.e.g pay and entitlements, travel, WHS, Security etc
- use investigatory skills to determine the nature of a call while building rapport with the client
- work to a roster answering phones calls between 8am - 4.30pm (ACST) and managing a ticket workload.

**Skills required**
- client focus/customer service
- experience in a call centre environment
- proven interpersonal skills and ability to work in a team
- coach and train newer and less experienced members of a small work team

Reference #260461

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