Enterprise Account Manager

2 weeks ago

Canberra, Australia Hewlett Packard Full time

**Job Summary**
- This role is responsible for focusing on enterprise accounts and aligning the organization's capabilities with clients' business priorities to drive long-term revenue growth while strengthening customer relationships. The role creates and executes strategic plans to build a robust sales pipeline while collaborating across teams to ensure unified customer success. The role stays informed about industry trends and utilizes data-driven insights to enhance customer relationships, mentor junior team members, and drive organizational success.

**Responsibilities**
- Understands the client industry to identify the client’s business strategies and challenges and align the organization’s capabilities to the client’s business and IT priorities.
- Builds and executes account business plans including transactional and strategic initiatives to grow the organization’s share in the accounts.
- Acts as the voice of the customer within the organization, driving product improvements and enhancements based on customer feedback.
- Strengthens the organization’s relationship with the client maintaining a high level of loyalty and acting as a trusted advisor for business and IT-related concerns.
- Collaborates closely with internal teams, including marketing, product management, and technical support, to ensure a unified approach to customer success.
- Develops a business-case approach to provide business rationale for client proposals and investments.
- Builds and maintains sales pipeline activity by identifying, nurturing, and closing new solution opportunities.
- Utilizes data and analytics to identify trends, opportunities, and areas for improvement in customer relationships.
- Stays updated on industry trends and competitive landscape to provide informed guidance to customers.
- Provides guidance and mentorship to junior account managers, sharing best practices and insights.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of work experience, preferably in customer relationship management, account management, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Account Management
- Business Development
- Business Planning
- Business To Business
- Cross-Selling
- Customer Relationship Management
- Finance
- Market Share
- Marketing
- Merchandising
- Product Knowledge
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Strategy
- Sales Territory Management
- Salesforce
- Selling Techniques
- Upselling
- Value Propositions

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts large functions and leads large, cross-division functional teams or projects.

**Complexity**
- Provides highly innovative solutions to complex problems within established policy.

**Disclaimer**

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
- #LI-POST_

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