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Customer Service Officer

7 months ago

Brisbane, Australia mlcoa Full time

**Company Description**
mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Customer Services Officer within our file preparation team.

Reporting to the Operations Manager, you will be responsible for your own portfolio of consulting doctors to prepare customer booking requests and files for upcoming medical assessments. You will also conduct direct verbal and written communications with referring customers, and work within our customer services team to support customers bookings and administration tasks, and be able to work proficiently off our online booking platform.
**Job Description** Responsibilities will include but are not limited to**:

- Undertaking accurate preparation of client files for our team of medical consultants
- Administration support for the customer services team and medical consultants
- Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, customers and examinees
- Supporting the day-to-day operations and professional appearance of the office
- Liaising with customers for appropriate file referrals to implement agreed services
- Providing administrative and operational support to the customer services team and consultant practitioners as required.

**Qualifications** To be considered for this role you will have**:

- Demonstrated the ability to provide excellent customer service
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Hold a strong team ethic and ability to work closely with others within a professional capacity
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- High regard for confidentiality
- Computer literacy, with proficiency in Microsoft Office (Word/Excel) is required.

mlcoa offers an exciting and fast paced team environment where customer experience, team spirit, integrity and respect are key features.
**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.