Customer Service Officer

3 days ago


Brisbane, Australia KBH Solutions Full time

Hybrid Work from Home and Office - West End
- Salary negotiation on Exp $54K -$59K plus Super
- Commencing 3rd of November - Rotating Roster

Are you currently in hospitality, retail, call centre or collections and looking for a new career?

We currently have customer service / collections roles with a leading company that will provide you with training to start and continue to develop your career.

The role requires strong customer service skills speaking to customers about overdue accounts.

You will need to be based in Brisbane and be able to work at least two days per week from the office, training will be conducted in the office based at West End and also working from home for 3 weeks running from 8.00am to 4.00pm daily.

Once training is completed hours of work are on a rotating roster between 7.30am to 7.00 pm Monday to Friday. You will be required to work 2 late shifts per week from 11.00am to 7.00pm.

You will be provided with a phone and device to work from home, but you will be required to have a monitor.

Key responsibilities in the role include:

- Make outbound calls to customers regarding an overdue payment on their account
- Maintain accurate account records, ensuring all customer information is up to date
- Adhere to all legislative guidelines and achieve individual KPI's / team targets
- Providing high level customer service in line with client requirements

To be successful in this role you will need to demonstrate:

- A proven track record in customer service (Retail/Hospitality) and or call centre environment
- Excel skills
- Professional telephone manner with outstanding communication skills
- Strong negotiation and problem-solving ability
- Your own (monitor & keyboard) to be able to work from home
- Comfortable working independently as well as within a team

Work for this leading company that will provide you with a career.


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