Ict Service Desk Officer

24 hours ago


Canberra, Australia Clicks IT Recruitment Full time

Under direction of the Service Desk Team Leader, Service Desk Officers have a range of responsibilities including, but not limited to:
Providing effective Service Desk support for IT Services' clients.

Recording incidents, service requests, status and resolution information using the IT Service Management System, escalating incidents and service requests appropriately.

Following procedures and liaise with procurement staff for purchase of hardware and software.

Assisting in maintenance of IT equipment, asset management and record keeping.

Managing the issuing and location of user-issued hardware.

Providing guidance to clients on IT policies, procedures and technical issues.

Assisting in development and maintenance of operational procedures and documentation for IT systems within the Museum.

Participating in project work as required to implement IT improvements.

Maintaining a Baseline level security clearance

Experience in any of the following areas will be beneficial for the applicant:
Experience with common operating systems, such as Windows and MacOS

Ability to troubleshoot basic software issues, such as resetting passwords or updating drivers

Experience with remote support tools such as remote desktop & Citrix remote access

Ability to document and escalate issues that cannot be resolved at the first level of support

Strong customer service skills and ability to communicate technical concepts to non-technical users.

Creation of Knowledge Base Articles to assist non-technically minded users

Essential criteria

1.Proficiency in common operating systems, such as Windows and MacOS

2.Basic understanding of hardware components, such as CPUs, RAM, and hard drives

3.Strong customer service skills and ability to communicate technical concepts to non-technical users.

Desirable criteria

1.Ability to troubleshoot basic software issues, such as resetting passwords or updating drivers

2.Experience with remote support tools, such as remote desktop or virtual private network (VPN) software

3.Ability to document and escalate issues that cannot be resolved at the first level of support

For further information please contact Jordan Willis at Clicks IT Recruitment on +61 436 469 313.
At Clicks we embrace diversity, inclusion and equal opportunity.
including Super
including Super

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH73029


  • Ict Service Desk

    7 months ago


    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Carissa Burgos- Discipline: - General IT - Reference: - 256628Our client is seeking an ICT Service Desk professional to join their team and provide support for their information technology and communication infrastructure. This is a contract role and is based in their...


  • Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675659031 - Published: - 1 minute ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV...


  • Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675063495 - Published: - about 2 hours ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with...


  • Canberra, Australia Ignite Specialist Recruitment Services Full time

    **ICT Desk Side Support Officer L1/L2** ACT location | Baseline required Initial 6-month contract with 2 6-month extension's Our Federal Government Department are seeking multiple ICT Desk-side Support Officer(s) to provide floorwalking support for the delivery of the Desktop One Windows 11 migrations. **Duties include**: - Ensure successful client...


  • Canberra, Australia Hudson Australia Full time

    Looking for multiple ICT Desk-side L2 Support Officer(s) to provide ICT floorwalking support for the delivery of the DesktopOne Windows 11 migrations. - Work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts. - Be the first level of leadership for the team of Level 1 Floorwalkers (L1 Support officers); -...


  • Canberra, Australia Oakpont Professionals Full time

    Title: **ICT Desk-Side Support Officer - Level 1** **Location**: **ACT** Type: **9 months **with 2 x 6 month extension options Rate: **$35 - $50** per hour inclusive of Superannuation Closes: **26/09/22** WFH/Onsite: **Onsite** **The Opportunity**: Our **Federal Government Client** is seeking an **ICT Desk-Side Support Officer - Level 1** to assist with...


  • Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0634**Title**: - ICT - Service Desk Analysts - Level 1 & Level 2 positions available!!! - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 month + EXT**Description**: - **Multiple Positions & Multiple levels - ICT Support!**: - **Exciting program of work within a...


  • Canberra, Australia Hudson Australia Full time

    We are seeking multiple ICT Desk-side L1 Support Officer(s) to provide ICT floorwalking support for the delivery of the DesktopOne Windows 11 migrations. - Work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts. - They will contact clients and triage incoming client calls, messages, and incidents across...

  • Service Desk

    7 months ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...


  • Canberra, Australia HAYS Full time

    Service Desk Support hybrid role! **Your new company** You will be engaged by a Federal Health related Agency who is charged with assuring the wellbeing of all Australians. **Your new role** In your new role, you will be support to both internal and external stakeholders. The role works closely with associated Business areas, internal technical teams, and...


  • Canberra, Australia Hudson Australia Full time

    As a Service Desk Officer, you will provide administrative support to staff that is informed and directed by your knowledge of the ICT service support function and undertake research and analysis activities as needed. You will be expected to produce Standard Operating Procedures (SOPs) that will assist the Service Desk technicians and also encourage and...

  • Service Desk

    6 days ago


    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0616**Title**: - Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Start an exciting career within a Federal Government Department**: - **Lucrative 12-month contract with...

  • Service Desk Analyst

    23 hours ago


    Canberra, Australia HAYS Full time

    Exciting opportunity within a large Federal Government office to strengthen and develop valuable ICT skillsets **Your new company** You'll be working with a Federal Government Agency that oversees some of Australia's most critical national agendas. **Your new role** As a Service Desk Analyst, you'll be supporting the Service Desk Manager in the operation...

  • Ict Security Advisor

    7 months ago


    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Danny Fleming- Job reference: - BBBH1388_1689732731 - Published: - about 1 hour ago - Startdate: - ASAP Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term...

  • Ict Support Officer

    7 months ago


    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT; WA AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00 JOB REFERENCE NUMBER - 12754 This advertisement is to create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to provide dynamic and effective...


  • Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1828_1705895033 - Published: - about 13 hours ago Cleared are supporting the Intel Agencies are looking to speak to TSPV Data Transfer and Support Analyst for multiple positions. This opportunity you will...

  • Service Desk

    7 months ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future The National Library...


  • Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...


  • Canberra, Australia Comcare Full time

    The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...


  • Canberra, Australia Canberra Consulting Full time

    **Location**:ACT **Duration**:8-months + 2 x 6-month extensions **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and...