Loyalty Operations Specialist
1 week ago
About the Company
A Globally recognised luxury experience company known for their high-quality products and superior guest experiences. This company is currently redeveloping their loyalty program to become more consumer led and to provide the ultimate customer experience.
About the Role
This is a newly created role, reporting into the Global Loyalty Program Manager. As the Loyalty Operations Specialist, this role will own the customer and system operational requirements for the loyalty program in Australian and New Zealand markets. Responsibilities will include:
Be the point of contact on day-to-day program management;
Provide regular reporting to senior management;
Develop and maintain a loyalty process documentation framework;
Work closely with Marketing, Digital, CRM and Loyalty teams; and
Monitor and drive improvement to company NPS.
Skills & Experience
Previous experience working in a loyalty operations role;
A background in any customer focused organisation with a loyalty program;
Industry experience in either Retail, Hospitality, Telco, Entertainment, Private Health Insurance or Airlines will be highly regarded;
Ability to develop strong stakeholder relations and influence using evidence-based data;
An understanding of Marketing and CRM will be beneficial for stronger stakeholder relationships; and
Flexibility to travel outside Sydney on a quarterly basis.
Culture & Benefits
This a high performing and energetic team environment. A social team and a business that promotes a healthy work life balance.
How to Apply
Please submit your resume in Word format only.
Ben Carnegie.
SENIOR ASSOCIATE, MARKETING
Get in touch
Call me on 02 8245 7912
Visit me at the Sydney offices
Connect with me on LinkedIn
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