Home Specialist(Customer Support)

6 months ago

Greater Melbourne VIC, Australia Stockland Full time

**The “customer touch point” through all steps of the home buyers building process**:

- **Permanent full time, Monday - Friday**:

- **Working across multiple Stockland Halcyon sites - Melbourne wide**

An exciting and rewarding role to be part of a homebuyer’s journey, working closely with them as their “go-to” person for all the touchpoints through the building process, until they become homeowners and settle into community life in a Stockland Halcyon community.

**About the role**

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities with more than 2,352 homes across Southeast Queensland, Victoria, and most recently NSW and WA.

This role will support Stockland Halcyon’s Land Lease Communities (LLC) across Melbourne including Berwick, Jardin, Evergreen, Highlands, and additional communities as required.

A permanent, full-time role, based on the development site, Monday to Friday, you’ll be involved in;
- Coordinating and facilitating appointments with homebuyers
- Facilitate home buyer customisation processes (these include interior colour, kitchen and bathroom design, outdoor landscaping)
- Organising site visits during the build process
- Providing timely updates to the home buyer throughout the building process and ensuring all database entry and relevant correspondence in accurately recorded in the system
- Liaise with construction and relevant internal and external parties during the build process as required
- Collation of accurate documentation required for home buyer approval
- Attending Open Days, Information Sessions, or Functions as and when required - on these occasions flexibility to be able to work after hours or weekends
- Organise homeowner handovers at the completion of the build

**About you**

To join the Home Specialist team, you’ll bring with you;
- Experience working in or with a building company, building related trade or similar, helping customers directly or indirectly with their building or renovation needs and a genuine interest about the build process, colour, and design aspects
- Strong customer service-related experience, with the skills and ability to relate and understand customers’ needs as well as being empathetic
- Strong administration skills and proficient computer literacy including use of MS Office Suite
- Knowledge of and experience in understanding and interpreting of building plans and customisations, would be helpful but is not essential
- High level of attention to detail and a natural at problem solving and finding the solution or to escalate to find a resolution
- The flexibility to be able to travel between sites around Melbourne as needed to cover for leave, for other team members (travel will be reimbursed), so your own vehicle and current drivers licence is required

**The Stockland Proposition**

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities with more than 2,352 homes across Southeast Queensland, Victoria, and most recently NSW and WA. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being, and financial services products.

  • Home Specialist

    1 month ago

    Greater Melbourne VIC, Australia Stockland Full time

    An exciting and rewarding role to be part of a homebuyer’s journey, working closely with them as their “go-to” person for all the touchpoints through the building process, until they become homeowners and settle into community life in Stockland Halcyon Evergreen, located in Clyde. **About the role** Stockland Halcyon Evergreen is just one of the many...

  • Customer Relations Specialist

    1 month ago

    Greater Melbourne VIC, Australia Stockland Full time

    We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the ground. **About the role** Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the same...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

  • Disability Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Hearth Support Services Full time

    Hearth Support Services is seeking an experienced Disability Support Specialist to join our team in Melbourne. We provide 1:1 support to NDIS participants, and we're looking for someone who can make a meaningful impact on their lives.We pay above award rates and offer flexible hours, so you can work close to home. Our ideal candidate will have professional...

  • In-Home Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Mecwacare Full time

    About the RoleMecwacare is seeking a compassionate and dedicated In-Home Support Specialist to join our team. As a valued member of our team, you will play a vital role in supporting clients in living independently at home.Key ResponsibilitiesAssisting clients with activities of daily living, including domestic cleaning and personal care.Providing domestic...

  • Customer Engagement Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

  • Home Care Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Mecwacare Full time

    About MecwacareMecwacare is a leading not-for-profit organisation providing residential, community and in-home nursing, care and support services for the elderly and people living with a disability.Job OverviewWe are seeking a dedicated Home Care Support Specialist to join our team in the Emerald/Cockatoo area. As a Home Care Support Specialist, you will...

  • Home Care Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Just Better Care Full time

    We are seeking dedicated and compassionate individuals to join our team as Home Care Specialists, providing professional support to customers in the comfort of their own homes.About Us:Just Better Care is a leading provider of in-home aged care and disability support services, supporting people to live independently across Australia. Our experienced team...

  • Home Care Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia St Vincent's Health Australia Full time

    Job SummaryWe are seeking a skilled and compassionate Home Care Support Specialist to join our team at St Vincent's Health Australia.About the RoleThis is an exciting opportunity to work in a dynamic and supportive environment, providing high-quality care and support to our clients.Salary InformationThe salary for this role is estimated to be AU$60,000 -...

  • Home Lending Specialist

    6 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Home Lending Specialist **Do more, dream more, become more. Welcome to Bendigo.** **About the role** Based at our Adelaide head office location, this 12 month fixed term, full time, **Home Lending Specialist Role** reports to the **Team Leader **with key responsibilities relating to supporting business growth through workflow efficiencies, quality...

  • Home Lending Specialist

    3 months ago

    Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - Mount Gambier We are currently seeking an experienced Home Lending Specialist to join our Mount Gambier branch. This is a permanent full time career opportunity. **See yourself in our team** Our Home Lending Specialists are based in our Commbank branches. They are the type of people who thrive on creating long-lasting...

  • Home Care Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Myhomecare Full time

    Job SummaryWe are seeking a compassionate and dedicated Home Care Support Specialist to join our team at Myhomecare.About the RoleThis permanent part-time position offers a unique opportunity to make a meaningful difference in the lives of our aged care clients. As a Home Care Support Specialist, you will be responsible for providing a range of domestic,...

  • Customer Experience Liaison

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Maid Service Specialist

    6 months ago

    Melbourne, Australia Aus Home Services Full time

    We are looking for a new Maid Services Specialist to join our small and growing team! Are you passionate about making homes and spaces clean, organized, and comfortable? Aus Home Services is looking for dedicated individuals to join our team. **Job Description**: As a Maid Services Specialist, you will be responsible for: - Cleaning and maintaining...

  • Customer Engagement Team Member

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.

  • Home Lending Specialist

    3 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Home Lending Specialist **Your new role with Bendigo Bank is just a few clicks away.** Position description - Virtual Lending: Home Lending Specialist Virtual Banking - Position Description TPB.docx Closing date: Wednesday, 25th Sept 2024 We are very excited to announce the launch of Virtual Banking, dedicated banking teams for Third Party Banking....

  • Customer Support Specialist

    6 months ago

    Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full time

    We are looking for an experienced **Customer Support Specialist** to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is...

  • Marketing Specialist

    3 months ago

    Greater Melbourne VIC, Australia Stockland Full time

    We have an opportunity for a Marketing Specialist - Product to join the Development Marketing team at Stockland. In this role you will be focusing on developing and executing marketing strategies for Stockland’s development product, these include but are not limited to Display Villages, House & Land and Townhomes, across Melbourne for our Masterplanned...

  • Home Care Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Mecwacare Full time

    About MecwacareMecwacare is a leading not-for-profit organisation that has been supporting Victorians for over 65 years.We are a values-based, care-driven organisation providing residential, community and in-home nursing, care and support services for the elderly and people living with a disability.We support more than 20,000 people each week across greater...

  • Home Finance Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Delivering Exceptional Home Finance SolutionsWe are seeking a skilled Home Finance Specialist to join our Northcote Branch team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleHelp customers achieve their home finance goals by providing tailored lending...