Service Desk Officer

2 weeks ago


Brisbane Central Business District, Australia Clicks IT Recruitment Full time

Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service.

Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD. This will be a 5 month contracts with the strong possibility of extension.

**Responsibilities**:
Provide quality first point of contact for customers for ICT incidents and requests.
Respond to requests and incidents following the defined processes, including escalation procedures.
Provide Level 1 support to users/customers
Maintain Service Desk processes, procedures and documentation
Provide support to Apple and Android mobile devices

**Key Selection Criteria**:
Proven experience providing front line level support to end users
Experience providing Level 1-2 support within a Windows/O365 environment
Ability to use provided knowledge bases when necessary
Customer service mindset with excellent communication skills
Attention to detail and ability to produce quality documentation

**The Offer**:
Opportunity to join dynamic and energetic team.
Genuine opportunity to learn and grow your skills.
5 month contract with extensions.
Office based in the CBD with WFH
For further information please contact Mellissa McGregor at Clicks IT Recruitment on +61 413 004 657.

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH73365


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