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6. Reception & Customer Service Officer
4 months ago
**Details**
This position is a part-time job-sharing arrangement. **We are recruiting two positions to work Mon-Fri, 25 hours per week. **The successful applicants must be available to work either from 8:00am to 13:00pm, or/and 12:30pm to 5:30pm **each day, according to a schedule agreed monthly.
The base annual salary is $59,112 + 11.% Superannuation (on top of base salary) based on a 38-hour working week.
- A brief cover letter that demonstrates your understanding of and capacity to undertake the role and why you are suitable for the position. Please ensure you have read the position profile.
- Your updated CV relevant for the position, including the names of two people who can comment on your professional experience.
**Closing Date**
**Wednesday, 16 August 2023 at 11:55pm.**
Only applicants who are shortlisted for interview will be contacted.
**Considerations**
**Applications which do not include a cover letter stating your experience and motivation to perform the role will not be considered.**
A valid Working with Children Check for NSW is essential. Having one or being willing to get one and to support and implement NIDA’s Child Safe Strategies is necessary to undertake this role.
**Further Information**
**Description
The National Institute of Dramatic Art (NIDA) is Australia’s premier training ground for future leaders and practitioners in the dramatic arts. Located at Kensington in Sydney, it is a Centre of excellence in education and training. NIDA is unique in the world for its practice-based and industry-relevant training in the range that it offers which includes Acting, Design, Costume, Properties and Objects, Technical Theatre and Stage Management, Scenic Construction, Writing for Performance, Directing and Cultural Leadership.
**About NIDA Theatres**
NIDA Theatres features a modern suite of state-of-the-art theatres, rehearsal spaces, training studios and reception rooms for hire. NIDA Theatres’ team is passionately dedicated to providing broad assistance for the successful delivery of NIDA productions seasons, and with the many internal and external shows and events.
**The Opportunity
Be the front face of NIDA This role is the first point of contact for all visitors to NIDA Reception and NIDA switchboard phone callers. The person is also responsible for providing exemplary customer service to NIDA staff, students and clients when answering and assisting with service inquires and requests.
The Reception & Customer Service Officer will also manage visitors’, guests’ and subcontractors’ parking permits and allocation, key registration, NIDA motor vehicle bookings, and mail sorting. In addition, this role will provide administrative support to the NIDA Theatres team for the delivery of events, when required.
**Requirements**:
You will demonstrate a positive, calm and friendly demeanour, with a proven track record of providing exceptional customer service in a hectic professional environment. Ideally, you will have experience in a similar role and be an excellent multi-tasker who is able to prioritize, problem solve, and have an interest in supporting the continuous improvement of current processes.
