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Customer Service

4 months ago

Padstow, Australia O'Brien Glass Industries Limited Full time

Are you searching for a crackin' new career as an Inbound Sales Consultant?

If you answered yes, then this might be the role for you

Due to substantial growth within our head office located in Padstow, O’Brien Glass currently have exciting Full time opportunities to work within our Call Centre Sales team.

The successful employees will be required to support our afternoon shifts on a rotating roster between the hours of 11:00am to 10:00pm.

**What’s on offer**:

- Training + support in Padstow before WFH
- Hybrid Model WFH & Office
- Competitive rates + afternoon shift penalties
- Ongoing professional development & support
- We can offer you flexibility

**About the Role**:

- Be the first point of contact for customer service enquiries on Glass repair or replacement.
- Provide a great customer experience offering the customer all features and benefits of booking with O’Brien Auto Glass
- Contact our customers to finalise initial quote, inquiry and liaise with branches and external service providers.
- Achieve and maintain set sales KPI’s.
- Adhere to call centre metric KPI’s.

**What’s in it for you**:

- Once you have completed your training, you will have the flexibility to work from home
- Discounts on major retail brands, dining experiences, insurances, travel, health and beauty and much more
- Access to our Employee Assistance Program
- Get up to 30% on windscreen repair and replacement.
- Increase your take home pay Any weekend shifts, public holidays, or late finishes worked will incur generous penalty rates
- Be part of a global business and expand your career.

**Essential skills & competencies**:

- No previous contact centre experience required - we will take you through our exceptional training program to ensure you work to your full potential
- We would love to hear from you if you have previous experience in Sales, Retail or Customer Service
- A strong focus on sales and exceeding targets
- Have a true passion for delivering customer service excellence.
- An ability to work with defined KPI’s.
- Possess a confident, engaging approach.
- Strong influencing and negotiation skills
- Resilience and the ability to work in a complex and changing environment.
- Top performing can do attitude.

As part of **Belron®**, the world's leading glass specialists operating in 35 countries, **O'Brien®** put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria but feel like you could make a difference at O’Brien, get in touch.