Clinical Account Manager

1 week ago

Brisbane, Australia Stryker Full time

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
We are seeking a Clinical Account Manager to join **Vocera **in **Brisbane** You will play a pivotal role in the Clinical Account Manager team while actively **managing the QLD territory.**

**This role will involved a degree of travel across the state.**

**This is an exciting new career opportunity for experienced nurses, **physiotherapists, osteopaths,** scientists, paramedics, radiographers, or anyone whos worked in the clinical field looking to progress in the customer success space.**

The Clinical Account Manager’s role is to drive customer utilisation of the Vocera Platform through education and engagement with key stake holders and clinical teams.

This position is a hands-on clinical account management rple, emphasizing the importance of people management, strategic execution, educating the customer and fostering strong relationships with healthcare organisations.

**Key Responsibilities**:
**Strategy Implementation**:

- Ensure the effective execution of Vocera's strategic initiatives within the assigned territory.
- Educate and drive the utilization of the Vocera Platform among healthcare professionals.

**Relationship Management**:

- Establish and maintain strong relationships with healthcare organizations to drive platform adoption and usage.
- Provide ongoing support and guidance in establishing and maintaining Vocera Governance committees.

**Training and Education**:

- Collaborate and run super user training for customers.
- Enable customers to create and develop training programs and educational resources.
- Work with healthcare systems to establish internal structures for autonomy and long-term sustainability.

**Customer Partnership**:

- Partner with customers to facilitate and enable the Vocera Journey, addressing their unique needs and challenges.
- Redirect Vocera issues to appropriate support channels, such as Sales Team, Technical Support, and Professional Services.

**Data Utilisation**:

- Support the use of Vocera Analytics/Reporting data to understand system use and identify areas for improvement. Quality
- Knowledge on and commitment to quality standards of the Vocera Platform.
- Ensure commitment to quality and compliance to our quality standards by driving a quality culture in teams and day to day activities.

**Critical Requirements (e.g. skills, experience, qualifications)**:

- Bachelor’s degree or equivalent
- 5+ years of customer success, account management or related experience - with complex products or platforms
- 5+ years of direct patient care experience
- Experience building and delivering education
- Excellent presentation and interpersonal communications skills
- Strong relationship building skills
- Ability to effectively work remotely as part of a dynamic team
- Basic knowledge of computer operations and ability to use MS Office
- Healthcare experience for the region or healthcare IT industry is an advantage
- Proof of full COVID-19 vaccination required.

**Desirable Requirements (eg: skills, experience, qualifications)**:

- Further studies in business, customer success management or education
- Experience as Clinical Account Manger or equivalent

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