Customer Solutions Specialist

6 months ago

Brisbane, Australia Webhelp Full time

**Customer Service/Support**

**Location**
- Brisbane, Australia***

Job Title:
Customer Solutions Specialist - Social Media

**Job Description**:
We are currently looking for Customer Service Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.

Join our Social Media Team as a Customer Solutions Specialist, representing our esteemed Government Client on a range of social media platforms. As representatives of the client, we are wanting to ensure seamless customer interactions by providing a positive, professional, and personalised customer experience.

**Key Role Details**
- Start date of 13th of May
- Hourly rate of $26.18 + Super
- Full time and part time roles available
- 2 weeks full time training
- Centrally located in the heart of Brisbane, 100 metres from Central Station
- Span of hours: Monday through Friday 5:00am to midnight, 24 hours on weekends
- Penalty rates paid for after hours and weekend work

**Role Duties**:

- Handle inbound enquiries via social media platforms within the required time frame
- Monitor online conversations and participate in those conversations to build brand visibility
- Handle and escalate service disruptions
- Taking a proactive approach to solving customer enquiries at first point of contact

**Skills & Abilities**:

- Excellent written communication skills and grammar
- Ability to adhere to strict guidelines on acceptable communication
- Strong attention to detail
- Proactive problem solving skills
- Confident and capable in using computers and systems
- Previous experience in social media/chat based customer service preferred but not essential

**What's in it for you?**
- Career stability and development - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business
- Engaging and comprehensive paid training
- A diverse and inclusive work environment
- Creating and shaping an exciting new account
- Concentrix + Webhelp calendar of events
- Fantastic amenities: Shared employee space with Chill Out Zone, Table Tennis and PlayStation, Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly

If you are excited to take on a new challenge and join an exciting new team that is creating game-changing journeys for employees and customers, **APPLY NOW**

**Applicants must be at least 18 years of age and pass a police check and other pre-employment checks**

Concentrix + Webhelp is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

**Location**:
AUS Brisbane - 288 Edward Street

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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