Customer Solutions Specialist
1 week ago
Role Overview
As a Customer Solutions Specialist at Great Southern Bank, you will be the primary point of contact for customers with overdue or overlimit accounts. Your key responsibility will be to liaise with customers, either over the phone or via email, to implement solutions that address account arrears while keeping the bank's purpose of helping Australians own their own home in mind.
Key Responsibilities
- Regularly contact and negotiate solutions with customers using diplomacy and empathy.
- Monitor, review, and take action on assigned accounts.
- Identify hardship triggers and refer customers to the Financial Assistance Team when necessary.
Requirements
- Previous experience in collections for a bank or consumer lender is essential.
- Experience managing accounts with arrears of 90+ days is advantageous.
- Broad knowledge of retail financial services, including relevant principles and legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines).
Why Great Southern Bank?
At Great Southern Bank, we believe in creating a workplace that is inclusive, diverse, and supportive. We understand the importance of work-life balance and offer flexible working arrangements, including the option to work from home two days a week. Our commitment to employee wellbeing includes access to our wellbeing centre and professional coaching. We also offer a range of benefits that support your financial goals and positively impact your family and community.
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