Student Programs Co-ordinator

2 months ago

Melbourne, Australia Online Education Services Full time

**About Online Education Services (OES)**

OES is made up of extraordinary people. Passionate, self-starters who get excited when they’re challenged to solve problems. Our vision is to be the world’s most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students learn at their very best. In short, we create positive change in people’s lives every day. Not a bad day’s work.

We are a global business with over 1,300 employees. We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry. From your very first day we empower you to succeed.

When you work at OES, you’re **empowered to impact.**

If you want to join a vibrant, people focused culture that’s values led then keep reading.

The **Student Programs Coordinator** is responsible for the successful delivery of the programs in their portfolio over the program lifecycle. These programs include (but are not limited to) the Student Mentor Program, Study Buddies, Connect and the No 1 Supporter Program.

**Responsibilities**:
Promotion and recruitment

Maximize the number of students who participate in the programs by
- Ensuring that that the Programs are widely promoted to students through a range of student communication channels.
- Working with Digital Learning Specialists on the production of program materials (eg Brochures).
- Briefing internal OES teams as to the conduct and benefits of the program.

Operation
- Manage the study buddies program for all partners
- Assist in the facilitation of our student facing programs - ie. SMP, No.1 Supporter
- Assist Student Community Co-ordinator manage the Connect platform in the Hub
- Communicate with students as needed
- Undertake general administrative duties such as creation of Salesforce records, coordination of Certificates of Recognition and thankyou gifts
- Troubleshoot and resolve issues that arise with the programs

Quality assurance
- Develop and administer student surveys for program feedback.
- In collaboration with the Student Programs Lead evaluate feedback from students and internal stakeholders in order to provide recommendations on how to improve the success of the programs

Liaison with Swinburne University
- Liaise with SUT in order to form partnerships which improve the programs

**Requirements**:

- A relevant tertiary qualification
- Desirable - qualification or experience in UX
- A demonstrated commitment to improving the student experience
- Confidence with understanding data, interpreting results and communicating ideas for improving the student experience
- Demonstrated ability to positively contribute to the development of a culture and team that maximises employee and student engagement
- Well develop organisational skills and an eye for detail
- Excellent stakeholder and interpersonal relationship skills; to build alignment and work collaboratively across different teams within OES

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.
- **Career-life balance; **where a hybrid, flexible approach to work is offered
- Powered by **diversity**; We value different perspectives and ideas
- Commitment to investing in your **growth and development**:

- You’re encouraged to be **innovative **& creative
- **People focused culture;** Our culture is built around collaboration and teamwork

**Are you ready to make an impact?**
- At OES we are looking forward to connecting in person again through our 40/60 blended working model (40% from our Cremorne offices, 60% from home). As per the current Government regulations, we require that all employees are fully vaccinated against COVID-19 or hold a valid medical exemption, and we will request proof of vaccination/medical exemption if you are successful in landing a position with us._

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