Claims Executive

2 weeks ago

Sydney, Australia Marsh Full time

**Claims Executive**

**What can you expect?**

As a **Claims Executive** in the **Risksmart Claims Team**, you are responsible for proactively managing a portfolio of strata and homeowner claims and end-to-end claims management. The role includes ensuring the delivery of superior claims services, evaluating claims to assess policy coverage, and negotiating favorable claim outcomes on behalf of insurer clients.

**What is in it for you?**
- Leading training and development program
- Brand new agile workspace
- Hybrid work
- Professional environment where your career path really matters and is supported in our global organization
- Excellent career diversification opportunities
- Great team environment with energetic and supportive colleagues

**We will count on you to**:

- ** Collaborating and Partnering for Client Value**:

- Establish and maintain excellent working relationships with clients, repairers, assessors and other external stakeholders including insurers
- Ensuring that client interests are protected in claims
- Identifying and escalating suspicious or potentially fraudulent claims for internal review and investigation
- Providing relevant information and feedback on claims and developing trends to underwriters/risk assessors
- ** Inspiring with Operational Excellence**:

- End to end management of insurance claims pursuant to GICOP requirements
- Ensure compliance with relevant statutory guidelines and standards
- Interpreting and making decisions on policy terms, conditions and exclusions up to Delegated Authority amounts
- Escalating claims as needed and working with senior staff to strategically manage difficult and complex claims, with a view of securing best claim outcome
- Respond to all enquiries within Risksmart service-level agreements in place (SLAs)
- Liaising with internal and external stakeholders in an accurate, professional, and courteous manner
- Ensure appropriate information flow to claims stakeholders, ensuring that clients are kept informed of relevant developments and that expectations are well managed both internally and externally.
- Maintaining current knowledge of insurance guidelines, court/AFCA decisions impacting claims functions, and policy changes and modifications
- ** Satisfying and reaching with new technologies**:

- Maintain appropriate product, system and process knowledge
- Attend relevant product and skill courses and passing on relevant points to other staff
- Contribute towards the refinement of processes and procedures to improve systems and procedures
- ** Sharing Knowledge through Data and Analytics**:

- Provide regular status updates and relevant information/advice to clients in a timely and efficient matter
- Liaising with insurers to ensure that claims are settled appropriately and in the most cost-effective manner
- Contribute towards the delivery of claims and accurate claims data
- Attending to regular reporting requirements and management of claims system in accordance with the GICOP and client service-level agreements in place (SLAs)

**What you need to have**:

- 1 - 2 years’ experience in insurance
- Experience working to deadlines and within SLA timeframes
- Broad knowledge of insurance industry and claims processes
- Excellent analytical skills
- Strong organisational skills
- Excellent written and verbal communication skills
- Strong customer focus
- Advanced attention to detail
- Ability to build a strong rapport and working relationships with stakeholders
- Strong outcome focus
- Ability to juggle multiple tasks and keep within timeframes to meet customer needs and satisfaction

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

**Marsh McLenna**n is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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