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Desktop and Av Support Officer

1 month ago

Sydney Western Suburbs, Australia University of Wollongong Full time

Permanent, continuing full time appointment
- Level 6/7: $84,793 - $104,996 + 17% superannuation
- Location - Liverpool

Information Management and Technology Services (IMTS) is the University’s central IT provider for core infrastructure and services and is responsible for the development and management of information and communications technology resources in response to research, teaching, and business requirements.

UOW is looking for a Desktop and AV Support Officer to join their Desktop Support Team to provide support services to UOW’s Sydney metropolitan campuses, in Liverpool, Sutherland and Sydney CBD Campus as well as Wollongong when needed.

You will be responsible for providing high level desktop and AV support services to the UOW community, addressing and supporting client requests to deliver excellent customer service and professional delivery of information technology services.

You will have excellent communication and customer service skills to interact with technical and non
- technical staff and students, including the ability to effectively document client issues and resolutions as well as reports, processes and procedures.

Your proven knowledge and experience in supporting Windows and Mac desktops, software and AV equipment will be critical in your ability to quickly diagnose, problem solve and document hardware and software problems.

If you require further information on this opportunity, please contact Ann-Marie Fletcher on 02 42213829.

Closing Date, Monday 10 June 2024, 11:59pm

The University of Wollongong is committed to workplace equity, diversity and inclusion. We value and acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally.

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