Service Centre Assistant

4 days ago


Brisbane, Australia PRA Full time

**$28-30 per hour + super**:

- **6 month contract**:

- **Full time position in the Brisbane CBD**

**About the company**:
Brisbane City Council is the largest City Council in the southern hemisphere, and their head offices are based in the Brisbane CBD. They have a great culture and excellent facilities, with a focus on assisting the people of Brisbane to have the best experience of the city they can They have a large distributed team, and are looking for an ICT Service Centre Assistant to join their team on a contract basis.

**The role**:
This ICT service center role will involve providing first point of contact support for the resolution of ICT incidents and service requests, including “fix-on-first-contact” to support Service Level Agreements.

**Responsibilities**:

- Provide quality “first-point-of-contact” customer service for the resolution of ICT incidents
- Ensure technical capability for the delivery of ICT services is optimised by the continuous development of skills
- Willingness to undertake incident management and service request fulfilment activities
- Demonstrate interpersonal skills including good written and verbal communication skills to provide a high standard of customer service

**Experience / skills required**:

- Prior experience working as part of an IT service desk
- Experience using ticketing systems/ incident resolution tracking systems
- A qualification in IT or similar would be highly regarded



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