Boutique Operations Coordinator

2 months ago

Fortitude Valley, Australia Scanlan Theodore Full time

**About us**:
Scanlan Theodore’s devotion to simple, clean, modern aestheticism has continued since its inception in 1987. We are inspired by passionate and dynamic leaders and strive to nurture careers, achieve a positive client experience and continually meet the brands values.

**About the role**:
As a Boutique Operations Coordinator within our Fortitude Valley Boutique, you will be responsible for overseeing and coordinating the operational activities within the Boutique. Working closely with the boutique management team, this position plays a crucial role in ensuring daily business objectives are achieved. The role seeks to optimise efficiency and support the Boutique and Online Client by maintaining accurate inventory.

**This role will**:

- Collaborate with the boutique management team to develop and optimize boutique processes, ensuring efficient stock management, and overall boutique operations.
- Collaborate with Head Office in processing all incoming and outbound stock movement through Apparel21 (AP21) (transfers, shipments, returns, recalls etc.).
- Ensure accuracy of boutique inventory levels in AP21, investigating discrepancies with urgency and communicate findings to boutique management and the Operations Team.
- Lead the preparation of inventory for seasonal changeover, product launches or when replenishment is received.
- Lead in the completion of all online (Ship from Store) orders that are allocated to the boutique, ensuring accurate fulfillment and timely dispatch to clients.
- Support the retail team in executing Scanlan Theodore Visual Merchandising standards, ensuring all stock on the Boutique floor is reflective of VM direction.
- Support boutique management in raising maintenance issues to management and the Operations Team in a timely manner.
- Support the Boutique management team to provide an exceptional client experience, assisting clients where required.
- Implement an organisational process for Back of House (BOH) in line with the delivery calendar, gaining feedback from boutique management team.
- Ensure the implementation of BOH processes, stock procedures and best practices by all team members, raising concerns to the boutique management team when required.
- Previous experience in an operational, stock management or sales position within the retail industry.
- Computer literacy, including proficiency in Microsoft Office suite and point-of-sale systems, inventory management software and other retail-related technologies.
- The desire to work in a fast-paced environment with a positive attitude.
- Highly developed organisational and time management skills; high level of initiative and problem-solving skill capacity.
- Ability to work flexibly and adapt to shifting priorities, adjusting workload and priorities accordingly.
- Availability across Monday to Friday

**Why work with us?**
- Seasonal wardrobes
- Excellent incentives
- Competitive salary package
- Training and development
- Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

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