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Casual Guest Service Agent

2 months ago

Sydney, Australia The Great Southern Hotel Full time

**The Great Southern Hotel Sydney (GSH-Sydney)** is a busy heritage-listed hotel located in the heart of Sydney’s vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour and Sydney Convention & Exhibition Centres. The Great Southern Hotel is currently seeking a well presented individual to join our Front Office team in the Casual position of Guest Service Agent.

**About the role**:
**As our **Guest Service Agent**, your responsibilities will include**:

- Ensuring smooth check-in and check-out of guests in a timely manner
- Delivering prompt and efficient service when attending to a variety of guest requests
- Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
- Answering calls in a professional manner
- Informing guests of all facilities and services in the hotel

**About you**:

- A commitment to outstanding customer service
- Excellent grooming and presentation skills
- A warm and friendly personality
- Excellent communication and time management skills
- Confidence to problem solve without supervision
- The ability to work under pressure
- Previous experience in a Reservations and Reception
- Must be available to work AM or PM shifts on a flexible rotating roster (inclusive of Public Holidays).

**Benefits**:
This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits:

- Supportive team environment
- Receive ongoing training and development of skills
- Five-minute walk from Central Train Station
- High occupancy and consistent shifts
- Indulge in the history of the hotel established since 1999
- High chance to work for a different branch if relocated

**To apply**:
**_ Applicants must have the legal right to work in Australia._

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