Member Management Consultant

4 weeks ago

Melbourne, Australia UniSuper Full time

**Utilise your superannuation experience and join an industry leader**:

- **Be part of an organisation undergoing a time of exciting transformational change**:

- **Additional 3 days paid leave over the Christmas period and competitive incentive bonus**:

- **Burwood NSW based location
**About US**
UniSuper is Australia’s best kept Superannuation secret. The $110B fund recently opened to the public and we need your help to spread the word about Australia’s hidden superannuation gem.

This is the fund for Australia’s best thinkers, creators and investigators who want to do the right thing to shape a better tomorrow. We come to work every day to ensure our members create a future worth retiring for that doesn’t cost the earth.

**About the Role**
UniSuper is going through an exciting time of exceptional growth and transformation, and we are growing as a fund. For this reason, we now have an opportunity for you to join our Operations team as a Member Management Consultant.

In this role you will ensure that all member and employer-initiated requests are completed with quality and in a timely manner to ensure records are updated and accurate. You will also be responsible for, however not limited to:

- Responding to telephone, written and electronic enquiries from members and employers, service providers and internal stakeholders
- Ensure that all member initiated requests are completed with quality and in a timely manner to ensure records are updated and accurate
- Make outbound calls to members in order to complete requests in the most efficient manner
- Identify and make recommendations to improve and streamline processes

**About you**
A customer centric individual with strong technical, analytical and problem-solving skills, you always aim to provide the highest level of customer service. You are able to comply with industry legislation and regulations as well as being:

- Experienced in the Superannuation or Financial Services industry
- Highly organised and able to work autonomously as well as part of a team
- Proactive and eager to learn with the ability to learn new systems and processes

**What US Offer**
We’re passionate about knowledge and sharing it amongst our members and our employees. We believe that a better future is ours to make. We take a long-term outlook and will invest in our employee’s development and training. With an open culture where all roles can flex you will also receive:

- A personal development plan and yearly funding to support your career goals
- Competitive salary with 17% super and highly achievable performance incentive
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Generous well-being program
- Paid volunteer days and flexible working options
- Hybrid opportunity allowing you to build collaborative relationships with your colleagues in office 60% of the week

**Think Great. Create Great.

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