See more Collapse

Team Leader Motor Claims

4 weeks ago

Kawana Waters, Australia Auto & General Insurance Full time

**The Role**:
An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst delivering consistently high levels of service to our customers.

**Your primary responsibilities will be;
- Develop, coach & motivate a team of Claims Consultants to meet agreed objectives
- Lead & monitor the team to execute a high standard of service & process adherence
- Monitor & support the management of a portfolio of claims including:

- Workload prioritisation and allocation
- Claim review & authorisation
- Technical product, process & system & compliance support
- Performance & progress reporting
- Provide detailed input into ongoing process & system development Provide input into staffing requirements & recruitment

**Knowledge and Experience
- Strong people leadership & demonstrated ability to develop technical staff within insurance claims
- Excellent written & verbal communication skills
- Ability to maintain strong relationships with internal & external stakeholders
- Well developed & demonstrated understanding of legislative, regulatory & compliance obligations
- Ability to analyse & resolve problems whilst maintaining a focus on customer outcomes and relations
- Ability to innovate & be creative in developing processes & procedures Proactive & energetic approach to help drive the business forward & expand existing knowledge & skills

**About Us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Our Perks**
- **Location **-This role is based at our Kawana location. Free onsite parking, local shops, cafes and restaurants within walking distance.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

**About Us**:
Auto & General is a leader in the insurance industry, committed to providing exceptional service to our customers. We are currently seeking a Team Leader to inspire, motivate, and develop a team of Motor Claims consultants responsible for managing the Motor Claims function.

**Qualifications and Experience**:
Minimum of 5 years of leadership/mentoring experience, preferably in customer-facing organisations (Financial Services/Insurance preferred).

Previous Team Leader or equivalent experience.

Extensive Motor Claims experience is beneficial.

Proven ability to lead and motivate people.

Demonstrated ability in managing critical stakeholder relationships.

Ability to effectively analyse and resolve problems.

Core focus on customer outcomes and relations.

Attention to detail.

Ability to innovate and be creative in developing processes and procedures.

Ability to effectively manage conflict and negotiate when required.

Strong coaching culture.

**People & Leadership**

Commercial Acumen - Our leaders create an operational setting that delivers high growth and wealth creation opportunities.

Systems Thinking - Identifies and manages the upstre

We have other current jobs related to this field that you can find below

  • Team Leader Motor Claims

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    The Role: An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst delivering...

  • Team Leader Motor Claims

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Insurance Full time

    The Role:An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst delivering...

  • Team Leader Motor Claims

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Insurance Full time

    The Role:An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who together manage a portfolio of claims, with the key focus of this position to manage costs whilst delivering...

  • Team Leader Motor Claims

    1 week ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The Role**: An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who together manage a portfolio of claims, with the key focus of this position to manage costs whilst delivering...

  • Team Leader Motor Claims

    4 days ago

    Kawana, Australia Auto & General Full time

    About us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products...

  • Team Leader Motor Claims

    15 hours ago

    Kawana, Australia Auto & General Full time

    About us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products...

  • Motor Claims Consultant

    4 weeks ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The role** When accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation. **This very important role provides you the opportunity to**: - Open the door to your new career in the insurance...

  • Motor Claims Consultant

    1 month ago

    Kawana, Australia Auto & General Full time

    The roleWhen accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation. This very important role provides you the opportunity to: Open the door to your new career in the insurance industry (we...

  • Team Leader Home Claims

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of 'high...

  • Team Leader Home Claims

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleAuto & General is on...

  • Team Leader Home Claims

    4 weeks ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** Auto &...

  • Team Leader Home Claims

    1 month ago

    Kawana, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high...

  • Home Claims Consultant Kawana

    1 week ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Home...

  • Home Claims Consultant Kawana

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleThe Home Claims...

  • Team Leader

    1 week ago

    Kawana Waters, Queensland, Australia Onsite Rentals Full time

    Posted: 02/05/2024Closing Date: 02/06/2024Job Type: Permanent - Full Time Location: Kawana QLD Job Category: Manufacturing & Industrial,Mining, Oil & Gas,Trades & ServicesOnsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a...

  • Home Claims Consultant Kawana

    17 hours ago

    Kawana, Australia Auto & General Full time

    The role: Do you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Consultant. In this role, you will help customers with their home insurance claims and provide excellent service. If you like building relationships, solving problems, and giving great service, this job is perfect for you! As a Home...

  • Fraud Investigator

    7 days ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Fraud Investigator

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleThis role is...

  • Fraud Investigator

    1 week ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of 'high...

  • Warehouse Team Leader

    1 week ago

    Kawana Waters, Australia The Good Guys Full time

    **Job no**:509540 **Work type**:Permanent Full Time **Location**:QLD - Regional **Categories**:Customer Service, Administration & Operations **Advertised**:01 Feb 2024 E. Australia Standard Time **Applications close**:29 Feb 2024 E. Australia Standard Time **About Us** At The Good Guys we‘re driven by our purpose to help families live better for less....