Return to Work Specialist

6 months ago

Sydney, Australia Gallagher Full time

**About Us**:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

**Responsibilities**: Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries. Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin. We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute's 2017 World's Most Ethical Companies list for the sixth consecutive year. The Role The Return to Work Specialist is responsible for the delivery of a personalised service, early intervention and high quality face-to-face service to workers, employers and treating health practitioners, which focuses on positively influencing and encouraging parties to participate in the return to work process and take ownership of actions. Reporting to the Team Manager, main responsibilities include: - Facilitating and attending regular face to face visits with the injured worker, employer, treating health practitioners and allied health professionals, with a view to empower and influence parties to participate in the return to work process and achieve early return to work outcomes;
- Educating and informing stakeholders on the return to work process;
- Attending medical reviews with the injured worker to promote the implementation of strategies and early intervention;
- Facilitating and monitoring medical and like cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
- Working closely with internal stakeholders to ensure consistency across portfolios, to produce return to work outcomes, review of entitlements and where possible early determinations;
- Assisting and educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand. Qualifications: Required: Minimum 1 year high risk claims management experience. Demonstrated strategic claims management of high risk claims. Strong technical/PC skills, customer service focus/communication. Workers compensation claim handling experience including investigation skills, resolution skills, evaluation, negotiating and reserving skills.

**Preferred**: Health or industry related qualifications. Experience in coaching and mentoring staff.

**Behaviors**:

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